Job Overview
- The Country Manager, Nigeria will be responsible for managing all aspects of Africhange’s operations in Nigeria, including business strategy, regulatory compliance, partnerships, sales, marketing, customer experience, and financial performance.
- The ideal candidate will be a seasoned leader with deep knowledge of Nigeria’s fintech and remittance industry, capable of driving operational excellence and market expansion while ensuring compliance with local regulations.
Job Responsibilities
Strategic Leadership & Market Growth:
- Craft and implement a strategic roadmap that aligns with Africhange’s global vision and local market dynamics.
- Identify and capitalize on market opportunities to drive customer acquisition and revenue growth.
- Define and implement go-to-market strategies, ensuring strong brand positioning in Nigeria.
- Act as the primary representative of Africhange in Nigeria, building relationships with regulators, financial institutions, and industry stakeholders.
- Provide market intelligence, competitive analysis, and insights to inform strategic decision-making.
Operational & Financial Management:
- Oversee all operations in Nigeria, ensuring efficiency, scalability, and compliance with local laws.
- Develop and manage the country’s P&L, budget, and financial forecasting to ensure sustainable growth.
- Implement cost-effective strategies to optimize operational expenses and maximize profitability.
- Work closely with the global leadership team to align Nigeria’s operations with Africhange’s broader objectives.
Regulatory Compliance & Risk Management:
- Ensure full compliance with the Central Bank of Nigeria (CBN) and other relevant regulatory bodies.
- Establish and maintain strong relationships with regulators, ensuring Africhange meets all legal requirements.
- Develop risk management frameworks to mitigate operational, financial, and reputational risks.
- Stay updated on evolving regulations in the fintech and remittance industry and ensure the company remains compliant.
Business Development & Partnerships:
- Identify and establish partnerships with banks, financial institutions, payment service providers, and strategic stakeholders to expand Africhange’s reach.
- Lead negotiations and agreements with key partners to enhance service offerings and market penetration.
- Collaborate with global teams to explore new product opportunities tailored to the Nigerian market.
Marketing, Brand Awareness & Customer Experience:
- Oversee marketing and growth initiatives to strengthen Africhange’s brand presence in Nigeria.
- Develop and execute customer acquisition campaigns to drive engagement and retention.
- Ensure that customer experience is optimized through seamless transactions, high service standards, and effective support.
- Monitor customer feedback, identify pain points, and drive initiatives to enhance satisfaction and loyalty.
Leadership & Team Development:
- Recruit, develop, and manage a high-performing local team to support business objectives.
- Foster a culture of excellence, innovation, accountability, and teamwork within the Nigerian operations.
- Implement KPIs to track performance, measure success, and drive continuous improvement.
- Act as a mentor and coach to develop leadership within the team.
What You Bring
- Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.
- MBA or relevant advanced degree preferred.
- 10+ years of senior leadership experience in fintech, payments, banking, remittance, or financial services.
- Proven track record of scaling operations, driving revenue growth, and managing P&L responsibilities.
- Strong understanding of the Nigerian financial ecosystem, including regulations, customer behaviour, and industry dynamics.
- Experience engaging with regulators, banks, and financial institutions in Nigeria.
- Demonstrated success in leading cross-functional teams, driving operational efficiency, and executing business strategies.
Key Skills & Competencies
Strategic & Business Acumen:
- Strong ability to develop and execute market expansion strategies in a highly competitive fintech space.
- Deep understanding of remittance, payments, and cross-border financial transactions.
Financial & Operational Excellence:
- Expertise in budgeting, forecasting, and financial planning to drive profitability.
- Ability to streamline operations for efficiency, cost reduction, and scalability.
Regulatory & Risk Management:
- Strong knowledge of Nigerian regulatory requirements in the fintech and remittance space.
- Experience in implementing risk management frameworks to mitigate operational and compliance risks.
Marketing & Customer Growth:
- Proven ability to develop and execute customer acquisition, retention, and engagement strategies.
- Experience in brand positioning and marketing campaigns to enhance market presence.
Leadership & People Management:
- Ability to recruit, mentor, and lead high-performing teams.
- Strong interpersonal and communication skills to engage internal and external stakeholders.
Problem-Solving & Decision-Making:
- Adept at identifying challenges and opportunities, implementing solutions that drive business success.
- Ability to navigate complex business environments and adapt to market dynamics.
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