Contact Center Agent(Yoruba and Hausa) at Phillips Consulting

Job Responsibilities

• Candidates should be fluent in Both English, Yoruba, Hausa or English, Yoruba, Igbo
•  Handle customer complaints or enquiries via telephone, emails or text messages.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies

• experience in Quality Assurance or Business Process management will have an added advantage.

Salary-80,000

Location- Onipanu, Lagos