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  • Posted: Nov 7, 2022
    Deadline: Dec 28, 2022
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  • Welcome to Phillips Consulting Limited. We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992...
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    Contact Center Agent(Yoruba and Hausa)

    Job Responsibilities

    • Candidates should be fluent in Both English, Yoruba, Hausa or English, Yoruba, Igbo
    •  Handle customer complaints or enquiries via telephone, emails or text messages.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Provide customers with needed information and support
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers/callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call(outbound/inbound) quality
    • Contributes to team effort by accomplishing related results as needed.
    • Utilize computer technology to handle high volume of calls
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    • Adherence to call script and call centre policies
    • experience in Quality Assurance or Business Process management will have an added advantage.

    Salary-80,000

    Location- Onipanu, Lagos

    go to method of application »

    Area Sales Manager(FMCG)

    Responsibilities:

    • Managing, training, and providing overall guidance to the sales team of an assigned territory.
    • Setting reasonable sales targets to be achieved by the sales team.
    • Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.
    • Collecting customer feedback and providing updates to senior management.
    • Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.
    • Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.
    • Developing and sustaining long-term relationships with customers.
    • Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects

    Requirements

    • Proven sales experience; sector-specific sales experience is FMCG is a MUST
    • Proven track record of meeting sales quotas.
    • Proficient in all Microsoft Office applications.
    • Excellent management, leadership, and organizational skills.
    • Strong analytical and problem-solving skills.
    • Outstanding negotiation and consultative sales skills.
    • Effective communication skills.

    LOCATION- ONITSHA

    go to method of application »

    Warehouse Manager

    Responsibilities:

    • Overseeing receiving, warehousing, and distribution operations.
    • Implementing operational policies and procedures.
    • Implementing and overseeing security operations.
    • Ensuring effective and safe use of warehouse equipment.
    • Ensuring the safety of staff.
    • Motivating and disciplining staff.
    • Maintaining documentation and keeping accurate records of warehouse activities.
    • Maintaining awareness and knowledge of the condition and location of fleet vehicles.
    • Assisting with deliveries where required.

     Requirements:

    • 3+ years of warehouse management experience in manufacturing industry
    • Excellent understanding of warehouse management procedures.
    • Proficient knowledge of inventory and inventory controls.
    • Valid drivers' license.
    • Proficient computer skills.
    • Outstanding communication skills, both written and verbal.
    • Outstanding leadership, organizational, multitasking, and problem-solving skills.
    • Strong people skills.

    LOCATION- LAGOS

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@phillipsoutsourcing.net using the position as subject of email.

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