Contact Center Agent (English-Speaking and Hausa-Speaking) at Septagus Consulting

Description 

• The contact center agent is a customer service representative who handles customer inquiries, complaints, and feedback via various communication channels such as phone, email, chat, or social media.
• The primary role is to provide excellent customer service, resolve issues efficiently, and ensure customer satisfaction. Contact center agents may work in a physical call center or remotely, and are often employed by companies across various industries.

Responsibilities 
Some of the key responsibilities of a contact center agent include:

• Responding to customer inquiries and resolving issues
• Providing product or service information
• Handling complaints and feedback
• Processing transactions or orders
• Escalating complex issues to senior agents or supervisors.