Call Verification Officer at PalmPay

Job Discription

• The Call Verification Officer will be responsible for conducting outbound verification calls to customers
• confirming information provided during onboarding and loan application processes
• ensuring compliance with internal verification standards.

Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies, inconsistencies, or red flags identified during calls

Requirements

• 0-1 year experience in Customer Service, Customer Relations, Call Centre Operations, Verification, or a related role.
• Excellent verbal communication and interpersonal skills.
• Basic proficiency in Microsoft Office and other computer applications.
• Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.