Jobs at PalmPay

Job Discription

• The Call Verification Officer will be responsible for conducting outbound verification calls to customers
• confirming information provided during onboarding and loan application processes
• ensuring compliance with internal verification standards.

Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies, inconsistencies, or red flags identified during calls

Requirements

• 0-1 year experience in Customer Service, Customer Relations, Call Centre Operations, Verification, or a related role.
• Excellent verbal communication and interpersonal skills.
• Basic proficiency in Microsoft Office and other computer applications.
• Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.

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Job Summary 

• The Field Collections Officer will be responsible for visiting customers with overdue loan repayments, negotiating repayment arrangements, conducting field investigations, and supporting recovery efforts within assigned locations.

Key Responsibilities

• Conduct field visits to customers with overdue repayments
• Negotiate and follow up on repayment arrangements
• Support recovery of defaulted accounts and assets where necessary
• Maintain professional relationships with customers and relevant stakeholders

Requirements

• Previous experience in loan collections, recovery, or related field is an advantage
• Ability to work independently and meet recovery targets
• Familiarity with local routes and communities within assigned locations
• Must reside in Rivers (Portharcourt) or Lagos (Epe is a preferred location, other areas can be considered).

Salary

• N110,000 monthly
• N20,000 transport allowance

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Job Summary 

• The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

• Contact customers regarding overdue loan repayments
• Negotiate repayment plans and follow up on payment commitments
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status

Requirements

• 0-1 years experience in collections, customer service, call center, or loan recovery.
• Strong communication and negotiation skills.
• Good record-keeping and attention to detail.
• Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.