Community Manager/Partnerships Officer at Talent Lab Limited

Job summary

• Our client, E- Germinate is seeking a dynamic and creative Community Manager/Partnership Lead to build, manage, and grow our vibrant SME community while fostering strategic partnerships with key ecosystem stakeholders to drive growth and collaboration.

Key Responsibilities

Community Management & Growth

• Develop and implement strategies to build and engage a thriving community in person and digitally on Whatsapp, Instagram and LinkedIn.
• Foster meaningful interactions through events, networking opportunities, and knowledge-sharing initiatives.
• Act as a main point of contact for community members, addressing inquiries and feedback which can be incorporated into future projects and initiatives.
• Monitor community feedback, analyze trends, and provide insights to improve engagement strategies.
• Organize and moderate online and offl ine events, including webinars, networking mixers, workshops, etc.
• Monitor community activity and manage discussions to maintain a positive and engaged online environment.

Content Creation & Campaign Management

• Create and distribute engaging content and resources to keep the community informed and active across our diff erent platforms.
• Design and execute targeted content campaigns that align with 234Finance’s initiatives.
• Collaborate with internal teams to ensure content meets brand messaging, strategic objectives and enhancing community visibility and outreach.

Partnerships Development & Management

• Identify, establish, and maintain strategic partnerships with key ecosystem stakeholders in Nigeria and across Africa who align with the company’s medium to long term goals.
• Follow up on ongoing partnership conversations opened by the Managing Partner and ensure proper execution.
• Develop proposals, partnership decks, and presentations to attract new collaborators.
• Maintain strong relationships with existing partners, ensuring mutual value creation.
• Serve as the primary point of contact with mentors, speakers and thought-leaders involved in each of our projects.
• Collaborate with partners to create joint initiatives and events that drive community engagement and support business growth.
• Actively reach out to other SME-focused communities to leverage on their reach and offer mutually-beneficial opportunities to them to enable access to their community.
• Explore sponsorships, strategic partnerships and funding opportunities to support community growth and sustainability.
• Work with cross-functional teams to execute partnership initiatives successfully.
• Serve as the primary point of contact for partner relationships, ensuring clear communication and alignment of goals.

Strategic Planning & Reporting

• Develop and execute strategic plans and campaigns aligned with overall business objectives.
• Monitor, analyze, and report on community engagement metrics, campaign performance, and partnership outcomes.
• Provide regular feedback to senior management on community trends, challenges, and opportunities.

Key Performance Indicators (KPIs)

Community Growth:

• Achieve a minimum monthly growth rate of [10]% across our diff erent online communities - social media, whatsapp, email database, etc
• Increase overall community engagement (likes, shares, comments, CTR) by at least 10% monthly.

Content Performance:

• Publish a minimum of 3-4 content pieces per week per platform.

Campaign Effectiveness:

• Execute at least one major online campaign per month with measurable outcomes .
• Track and report on key campaign metrics, aiming for 10% improvement in target KPIs quarter-over-quarter.

Partnership Development:

• Establish and maintain 1- 2 strategic partnerships per month.
• Secure a minimum of 2-3 new sponsorships or collaborative initiatives per quarter, contributing to overall business growth.

Stakeholder Satisfaction:

•  Achieve a stakeholder satisfaction score of at least 85% through regular surveys and feedback mechanisms.

Reporting & Strategic Impact:

• Deliver reports on ongoing tasks on a weekly basis
• Deliver comprehensive performance reports on community and partnership initiatives on a monthly and quarterly basis.
• Demonstrate measurable improvements in key business metrics (e.g., revenue impact, market share) attributable to community and partnership activities.

Qualifications & Experience

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Minimum of 2-4 years’ experience in social media management, community engagement, or partnership development.
• Proven track record of growing online communities and managing stakeholder relationships.
• Experience in developing and executing digital content strategies and campaigns.
• Strong analytical skills with proficiency in social media analytics and reporting tools.
• Passion for entrepreneurship, innovation and ecosystem building.

Key Skills

• Excellent written and verbal communication skills.
• Strong organizational and project management abilities.
• Strong networking, relationship-building, and negotiation skills
• Creative thinker with a proactive, self-driven approach.
• Ability to analyse engagement metrics and adjust strategies accordingly.
• Ability to build and maintain professional relationships with diverse stakeholders.
• Experience in managing social media platforms, content management systems, and using digital marketing tools.
• Adaptable and able to thrive in a fast-paced, evolving environment.