Community Feedback, Outreach and Engagement Assistant at eHealth Systems Africa

About the Role

• The Community Engagement Assistant will play a vital role in bridging the gap between the organization and the community by facilitating communication, supporting project implementation, managing administrative tasks, and fostering collaborative relationships.

What you’ll do

• Work with teams to design and implement community-based activities that encourage community members to express their needs and preferences. This involves planning awareness campaigns and information dissemination efforts.
• Serve as the main point of contact for communication with local authorities and community members, ensuring their feedback is collected and addressed.
• Organize and facilitate community meetings, workshops, and events to promote awareness of available support services and gather input from community members.
• Assist in the planning, execution, and monitoring of project activities at the community level, ensuring alignment with organizational goals and community needs.
• Support capacity-building activities by organizing training sessions for community members and local stakeholders.
• Participate in data collection activities, including surveys and assessments, to evaluate project impact and community needs.
• Maintain accurate records of all community-based activities, providing regular updates and reports to the protection coordinator.
• Establish and maintain strong relationships with local leaders, service providers, and other stakeholders to facilitate collaboration and resource sharing.
• Ensure effective communication between the organization and the community to promote transparency and trust.
• Support the monitoring of project activities against established indicators, helping to assess effectiveness and inform future programming decisions.
• Coordinate logistics for events, training sessions, and other community engagement activities.
• Develop clear procedures, channels, and formats for submitting feedback or complaints, such as hotlines, suggestion boxes, complaint forms, or community meetings.
• Establish mechanisms for recording, tracking, and responding to complaints in a systematic and timely manner to ensure accountability and transparency in the resolution process.
• Ensure confidentiality and sensitivity in handling complaints
• Uphold the principles of confidentiality and sensitivity when handling complaints to protect the privacy and dignity of complainants.
• Establish safeguards and protocols to maintain the confidentiality of complainants identities and sensitive information throughout the complaint-handling process.
• Document and analyze feedback to inform project improvements.
• Analyze feedback data to identify recurring themes, trends, and areas for improvement in project implementation or service delivery
• Provide support and guidance to project staff on addressing complaints
• Ensuring that beneficiaries understand how to access the feedback mechanism, what types of issues they can raise, and what to expect in terms of response times and follow-up actions.

Who you are

• The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

Education

• Degree in Social Science, Development Studies, International Affairs, or a related field.

Work Experience:

• 2 years of relevant professional experience in protection programming in a displacement settlement.
• Previous working experience with host communities, IDPs and returnees, and in remote environments.
• Computer proficiency in Word and Excel.
• Proficiency in data collection and reporting.
• Strong understanding of protection principles, likely protection concerns in the context, and best practices.

Desired Skills

• Ability to work in a multicultural and multi-ethnic environment.
• Good interpersonal and communication skills.
• Maintains good professional ethical standards.
• Ability to keep discretion and handle confidential matters effectively.
• Ability to work collaboratively with a team and under pressure
• Familiarity with the cultural and social dynamics in the LGAs across Sokoto, Zamfara and Kano is an advantage.