Commercial Operations Lead at PureLife Health

Job Summary

• The Operations Lead will serve as the executional backbone of Purelife Health’s growth. This role is responsible for translating vision into action, leading daily operations across clinical, pharmaceutical, and logistics units, and ensuring the seamless integration of our physical and digital offerings. You’ll manage performance, optimise processes, and drive scale — from Lagos to the continent.

Key Responsibilities

Operational Integration & Execution (30%)

• Oversee and align the day-to-day operations of clinics, diagnostic labs, pharmacies, and e-commerce fulfilment
• Work closely with the Technology Lead to ensure smooth coordination between digital platforms and physical service delivery
• Build operational playbooks and SOPs for every core business unit
• Monitor patient flow, supply chain efficiency, inventory control, and logistics operations

Growth & Scalability (25%)

• Develop and implement scaling strategies to expand Purelife’s footprint in new cities and regions
• Standardise service delivery and quality assurance across all locations
• Support expansion into new revenue lines including B2B partnerships, employer health plans, and digital subscriptions
• Optimise pricing, unit economics, and channel margins for profitability

People & Performance Management (20%)

• Lead and structure operations, customer service, fulfilment, logistics, and clinic management teams
• Define KPIs, drive performance reviews, and implement talent development frameworks
• Build a culture of operational discipline, ownership, and excellence
• Recruit, onboard, and retain talent aligned with Purelife’s scale-up journey

Process Optimisation & Systems (15%)

• Identify bottlenecks, reduce operational costs, and increase throughput across care delivery
• Lead the implementation of tools for reporting, customer engagement, procurement, and task tracking
• Drive data-informed decision making through dashboarding and regular operations reviews

Strategic Planning & Executive Leadership (10%)

• Partner with the CEO in translating company vision into operational plans and strategic targets
• Serve as a thought partner to the Technology Lead in planning product implementation and expansion
• Represent operations in board meetings and investor conversations as needed
• Ensure operational readiness for future fundraising or regulatory audits

Qualifications and Skills

• Bachelor’s degree in Business, Operations Management, or Healthcare Administration; Master’s degree preferred
• Minimum 7–10 years experience in operations or general management roles in fast-growing companies
• Prior leadership experience in a healthtech, e-commerce, logistics, or retail healthcare environment
• Strong process-building and analytical capabilities; systems thinker with a bias for execution
• Exceptional team leadership, stakeholder management, and change management skills
• Familiarity with regulatory and compliance frameworks in Nigerian healthcare and digital systems
• Experience working in hybrid brick-and-mortar + tech businesses is a significant advantage