Collections Officer at LifeBank

Role Summary

• The Collections Officer is responsible for recovering outstanding payments from healthcare facilities and partners.
• This is a field-based role that requires consistent on-site engagement, strong negotiation skills, and the ability to drive timely debt recovery while maintaining professional relationships with clients.
• The role is critical to improving cash flow, reducing outstanding receivables, and ensuring financial sustainability.

Key Responsibilities
Debt Recovery & Collections:

• Visit assigned hospitals and healthcare facilities daily to follow up on outstanding payments
• Engage with key stakeholders (finance teams, administrators, decision-makers) to secure payment commitments
• Negotiate repayment plans where necessary
• Ensure timely and complete recovery of assigned debts.

Field Engagement & Relationship Management:

• Maintain professional and respectful relationships with hospital representatives
• Communicate clearly on outstanding balances and payment expectations
• Represent LifeBank professionally in all interactions.

Tracking & Reporting:

• Maintain accurate records of all collection activities and payment updates
• Provide daily reports on visits, commitments, and recovered amounts
• Track progress against assigned recovery targets.

Escalation & Compliance:

• Escalate difficult or high-risk cases to the Finance or Operations team
• Ensure all collection activities are conducted in line with company policies and ethical standards
• Support documentation required for reconciliation and audit purposes.

Key Performance Indicators (KPIs)

• Total amount of debt recovered
• Percentage of assigned debt successfully collected
• Number of successful daily visits and engagements
• Adherence to reporting timelines
• Reduction in overdue accounts.

Key Requirements
Education & Experience:

• Minimum of OND / HND / Bachelor’s degree in any relevant field
• 1–3 years experience in collections, debt recovery, field sales, or customer engagement
• Experience working with hospitals or healthcare institutions is an advantage.

Skills & Competencies:

• Strong negotiation and persuasion skills
• Excellent communication and interpersonal skills
• Ability to handle objections and difficult conversations professionally
• High level of persistence and resilience
• Strong sense of accountability and integrity
• Ability to work independently in a field-based role.

What Success Looks Like:

• Consistent recovery of outstanding payments within assigned timelines
• Strong relationships maintained with healthcare partners
• Accurate and timely reporting of collection activities
• Reduced backlog of unpaid invoices in assigned region.