Clinic Support Staff at International Rescue Committee (IRC)

Reference ID: req25463
Location: Maiduguri, Borno
Employment Type: Full-Time
Sector: Health
Employment Category: Regular
Open to Expatriates: No

Contextual Background

• The IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi state.
• In February 2014 the IRC moved into Adamawa State in NE Nigeria to provide humanitarian interventions through a multi-sectoral, integrated approach for conflict affected populations.
• IRC Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State, Maiduguri and Monguno of Borno state and Damatru of Yobe State.
• Currently, IRC Nigeria implements programs primary health care, nutrition, environmental health, women’s protection and empowerment, protection, child protection, education, food security & livelihoods

Job Overview / Summary

• This project employs a health system support and strengthening approaches to provide a high-quality primary health care service.
• The Clinic Support Staff will joint the health team to improve access to quality primary health care services in MMC & Jere.
• She/he will work under the direct supervision of nurses/midwives to provide primary healthcare services in the supported health facilities according to the proposal objectives and nationally accepted standards.
• The Clinic Support reports to Nurse or Midwife as applicable in his/her unit.

 Responsibilities
Program Implementation, Technical Quality, and Strategy:

• Assist the Health Clinical Assistant/Nurse/Midwife in patient care at the health facility.
• Act as the link between mobile clinics and the community to ensure awareness of available services, proper follow-up of patients and defaulter tracing.
• Develop and conduct training of community volunteers/CHIPS on pillars of safe motherhood, infant and young child feeding practices, general childcare, and hygiene promotion.
• Provide health messaging in the communities, in collaboration with community volunteers.
• Collect weekly activity reports from the CVs, review, discuss and submit to the team leader.
• Conduct regular meetings with the CVs, for sharing information, discussing relevant health issues and weekly activity plans for health messaging in the communities.
• Ensure health basic protocols and other IEC materials are well displayed in the facilities and outreach sites.
• Ensure mobile clinic sites are clean and well maintained.
• Establish effective referral mechanism between the mobile clinic and the hospital.
• Supervise and monitor CVs in the community.
• Jointly with the team, provide ongoing education for clinic staff and CVs.
• Maintain an updated record and compile and submit monthly reports of all services given.
• Monitor and ensure the proper usage of health and program supplies.
• Prepare weekly workplans and ensure timely implementation of the project activities.
• Support Health Clinical Officer in compiling statistical reports from the mobile clinics for submission weekly, monthly and annually.
• Ensure adequate flow of information for all supervisees with constant feedback as may be required.
• Ensure correct information sharing about drug dispensing/use and follow up including good record keeping at the supported health facilities.
• Ensure orderliness of IPC in the health facility setting and support training of HWs and referral paramedics on infection prevention and control (IPC) for quality-of-care.
• Support health facilities with information, education and communication (IEC) materials (billboards, posters, roll-up banners, wall painting, flex banner), registers, printed clinical algorithms, clinical job aids and guidelines booklets/protocols and ensure IEC materials are displayed and put into use including support to referral system.
• Ensure beneficiary participation, feedback and accountability in all aspects of the project.
• Perform all other related duties as assigned.

Human Resource Management:

• Support in the supervision of activities of CHIPS agents, RI providers and volunteers at the health facility for effective delivery of the project activities.
• Motivate good use of referral criteria, first aid, SOPs and laboratory screening

Operations:

• Ensure proper follow up for timely submission of data.
• Submit weekly work plans and ensure timely implementation of the project activities.

Communication and Reporting:

• Support clinicians, health officers in compiling statistical reports from the supported patients, health facilities and communities for weekly, monthly and annually submissions.
• Ensure adequate flow of information for all supervises with constant feedback as may be required.
• Carry out additional relevant or requested duties as may be required by the supervisor.

Key Result Areas:

• Basic and routine laboratory service provisions are improved for patients accessing at the facility supported locations.  
• Ensure health workers actively participate in laboratory services within the operation locations.

Key Working Relationships

• Position Reports to: Health Clinical Officer/Facility Nurse or Midwife
• Indirect / Technical Reporting: Medical doctor, Health Manager
• Position directly Supervises: None

Key Internal Contacts:

• Country Program: Health program assistant, Health officer, Senior health promotion officer, senior capacity building officers, health/RH managers, M&E officer

Key External Contacts:

• MOH, UMTH, SSH, Umaru Shehu Specialist hospital other INGOs (e.g., possible collaborative partners), Community leaders and health facility management team.

Qualifications

• RN, RM, CHO, CHEW, or related qualification
• certificate training in IMNCI, IDSR, CCSAS, STI, CMAM, IPC, BEmONC are added advantages.

Work Experience:

• One year experience in health, hygiene, and/or nutrition at primary healthcare facility based.
• Proven experience in community-based programming with the ability to motivate and lead team.
• Ability to work with displaced communities with diverse cultural and ethnic backgrounds.
• Experience in working in a team and able to lead a team.

Demonstrated Technical / Leadership / Interpersonal Skills:

• Good knowledge of community health, social work in health, health and wellbeing.
• Good communication skills.
• Sensitivity to cultural differences and understanding of the social, political and ethical issues surrounding program delivery
• Ability to work well with others and to respect staff, subcontractors, and recipients of assistance.
• Good sense of integrity, service and accountability.

Languages:

• Fluent in written/spoken English and Hausa
• Ability to speak local languages (Kanuri, Shuwa etc.) will be added advantage.

 Computer / Other Tech Requirements:

• Proficiency in Microsoft Office Suite, especially Word, Excel and outlook.