Client Service Officer at Transkredit Finance Company

Key Responsibilities

• To provide high quality service to our customer in line with our customer value proposition
• Attend to all customer’s complaints and questions
• Report all service failures to the Head, Client Service and implement the solutions and recommendations developed
• Work closely with all staff in identifying bottlenecks, minimising customer complaints by implementing standard procedures and techniques that would maximise service.
• Ensure that all service level agreements with outsourcing companies comply with Transkredit’s service standard.
• Maintain open communication with customers through regular feedback via discussions, questionnaires, phone calls, visits, informal activities, etc.
• Assist in implementing strategies aimed at developing new areas to add value, delight customers and surpass their expectations.
• Provide frequent report, updates and feedback to the Head, Client Service as required.

Qualifications

• Candidates should possess a Bachelor's Degree with 1 - 3 years work experience.

Technical Skills:

• Ability to demonstrate expert knowledge of Transkredit ’s product and service offerings
• Demonstrate awareness of new trends in customer service practices industry wide
• Good knowledge of the Nigerian financial service industry.
• Working knowledge of Transkredit’s Core Application.

Soft Skills:

• High level of personal effectiveness and people management skills
• Excellent relationship management skills
• Excellent communication (written and oral), interpersonal skills
• High level of attentiveness to detail.