Client Service/Fund Admin Officer at The Impeccable Skills Company

Our client an asset management company in Lagos, Nigeria, is seeking to employ skilled and enthusiastic Client Service/Fund Admin Officer, to join their dynamic team.  In this role, you will be responsible for delivering exceptional client service and providing administrative support to our fund management operations. This is a managerial position, reporting directly to the Head of Business Management and Strategy/Managing Director.

Responsibilities:

• To ensure outstanding client service and support the smooth operation of fund management activities.
• Maintain strong client relationships and contribute to the growth and success of the company.
• Serve as the primary point of contact for clients, addressing their inquiries, requests, and concerns promptly and professionally.
• Provide accurate and up-to-date information about investment products, fund performance, and account statements to clients.
• Assist in the onboarding process of new clients, including account opening, documentation, and client profiling.
• Process client transactions, such as subscriptions, redemptions, and switches, ensuring accuracy and adherence to regulatory guidelines.
• Prepare and distribute regular reports to clients, including portfolio updates, investment reviews, and performance analysis.
• Collaborate with internal teams, such as portfolio management and operations, to ensure seamless execution of client requests and deliverables.
• Maintain client records, ensuring accuracy, completeness, and confidentiality of sensitive information.
• Conduct periodic client reviews to assess satisfaction levels, identify opportunities for improvement, and proactively address any concerns.
• Stay updated with industry trends, market developments, and regulatory changes that may impact client service and fund operations.
• Assist in the preparation of marketing materials, presentations, and client communications.
• Contribute to the development and implementation of client service strategies and initiatives.
• Support the fund administration function by assisting in fund accounting, reconciliations, and reporting activities.
• Ensure compliance with internal policies, procedures, and regulatory requirements.
• Participate in training programs and professional development activities to enhance knowledge and skills.

Cadre or Job Level: Manager Level

Report Line:

You will report directly to the Head of Business Management and Strategy/Managing Director, working closely with the team to deliver exceptional client service and support the fund management operations.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field. Professional certifications such as the Chartered Institute of Stockbrokers (CIS) or the Chartered Financial Analyst (CFA) designation would be an advantage.
• Membership in relevant professional associations or organizations is desirable.

Competencies:

• Strong knowledge of financial products, investment management, and fund administration.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong client relationships.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize effectively.
• Proficient in using relevant software applications and systems for client service and fund administration.
• Sound understanding of regulatory requirements and compliance in the asset management industry.
• Proactive and client-focused mindset, with the ability to anticipate client needs and provide timely solutions.
• Ability to work collaboratively in a team environment and contribute to a positive and supportive work culture.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
• Excellent time management and prioritization skills, with the ability to meet deadlines and deliver high-quality work.

Remuneration:

The remuneration for this position will be competitive and commensurate with qualifications and experience.