Chief Operating Officer (COO) – Enterprise Integrator at Smile360 Dental Specialists

Role Summary

• This is not a traditional clinic COO role.
• The organisation is seeking an Enterprise Integrator — a senior operational leader capable of translating strategic priorities into disciplined execution across multiple business functions.
• The COO will play a central role in strengthening operational systems, improving margin performance, building scalable governance frameworks, and ensuring alignment across leadership teams.

Core Responsibilities

Enterprise Operational Leadership

• Translate organisational strategy into measurable operational execution
• Strengthen cross-functional coordination and execution discipline
• Improve organisational operating rhythms and decision-making speed
• Drive operational performance management across departments

Financial Performance & Margin Discipline

• Drive EBITDA and margin improvement through operational discipline
• Identify and eliminate margin leakage across the organisation
• Strengthen cost governance, procurement discipline, and working capital management
• Support financial sustainability through operational efficiency

Revenue Performance & Conversion Optimisation

• Improve conversion performance and revenue realisation
• Align marketing, clinical capacity, and patient experience to support growth
• Strengthen operational drivers of revenue and service utilisation

Systems, Processes & Governance

• Institutionalise SOPs, operational dashboards, and performance frameworks
• Strengthen governance, reporting, and compliance structures
• Build scalable operational systems that support enterprise growth
• Improve operational visibility and leadership accountability

Leadership & Organisational Effectiveness

• Provide execution leadership across multiple business units
• Strengthen accountability and performance management across departments
• Build a disciplined, ownership-driven leadership culture
• Reduce executive firefighting by implementing effective systems

Reporting Structure

• The Chief Operating Officer will report directly to the Chief Executive Officer and serve as a core member of the Executive Leadership Team.
• This is a Board-visible leadership role responsible for driving operational execution and strengthening organisational performance.

Success Metrics (First 12–18 Months)

• EBITDA and margin improvement
• Improved conversion and revenue realisation
• Stronger operational governance and systems discipline
• Improved leadership accountability and execution speed
• Operational readiness for continued organisational growth

Ideal Candidate Profile

• We are seeking a senior operator with proven experience scaling complex service organisations.

Required Experience

• Minimum of 12–15 years of progressive leadership experience
• Proven senior operator in multi-site healthcare environments (hospital, diagnostics, dental, or similar)
• Demonstrated success improving margin performance and operational efficiency
• Track record of building systems and scaling enterprise operations
• Experience operating within fast-growing or founder-led organisations

Key Capabilities

• The successful candidate must demonstrate:
• Strong financial acumen with margin and cost optimisation impact
• Ability to translate strategy into disciplined execution
• Strong leadership presence and ability to influence senior teams
• High execution capacity, emotional intelligence, and governance mindset
• Ability to lead senior teams and influence strong personalities
• Comfort operating as execution partner to a founder-CEO