Jobs at DSLPharma

Job Summary

• The Customer Satisfaction Representative (CSR) is a sales-focused role responsible for driving revenue growth while ensuring excellent customer experience across assigned regions.
• The role involves managing customer relationships, promoting company products, resolving client concerns, and ensuring consistent market coverage.

Key Responsibilities

• Drive sales of poultry vaccines, medications, and related products within assigned territory.
• Build and maintain strong relationships with distributors, farmers, and key stakeholders.
• Ensure high levels of customer satisfaction through prompt response to inquiries, complaints, and after-sales support.
• Conduct regular field visits to customers and prospects to promote products and gather market intelligence.
• Identify new business opportunities and expand customer base.
• Monitor competitor activities and provide market feedback to management.
• Ensure timely order processing, delivery follow-up, and payment collection.
• Organise product demonstrations, training sessions, and customer engagement activities.
• Maintain accurate records of sales activities, customer interactions, and reports.
• Collaborate with internal teams (logistics, technical, and admin) to ensure seamless service delivery.

Key Performance Indicators (KPIs)

• Monthly and quarterly sales targets.
• Customer retention and satisfaction levels.
• Growth in customer base within the assigned region.
• Timely collection of payments.
• Market coverage and visit frequency.

Requirements & Qualifications

• Bachelor’s Degree in Animal Science, Veterinary Medicine, Agriculture, Business Administration, or related field.
• 2-4 years of experience in sales, preferably in poultry, FMCG, or pharmaceutical industry.
• Strong understanding of poultry farming and animal health products is an advantage.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and manage a territory effectively.
• Willingness to travel extensively within the assigned region.

Key Competencies:

• Customer-focused mindset.
• Strong sales and persuasion skills.
• Problem-solving and complaint resolution ability.
• Relationship management.
• Result-driven and self-motivated.

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Job Summary

• The Production Manager will oversee all manufacturing operations, ensuring efficient production processes, adherence to quality standards, and compliance with regulatory requirements.
• The role requires a strong leader with hands-on experience in pharmaceutical or regulated manufacturing environments.

Key Responsibilities
Production Planning & Execution:

• Plan, organise, and manage daily production activities to meet output targets
• Develop and implement production schedules in line with demand forecasts
• Ensure optimal utilisation of manpower, machinery, and materials
• Monitor production performance and implement improvements

Quality & Regulatory Compliance:

• Ensure compliance with Good Manufacturing Practices (GMP) and regulatory standards
• Work closely with Quality Assurance and Quality Control teams
• Ensure all production processes meet required safety and quality standards
• Maintain proper documentation and batch records

Process Optimisation & Efficiency:

• Identify and implement process improvements to increase efficiency and reduce waste
• Monitor production KPIs and drive continuous improvement initiatives
• Optimise production costs while maintaining product quality

Team Leadership & Supervision:

• Lead, supervise, and develop production staff
• Ensure proper training and adherence to standard operating procedures (SOPs)
• Foster a culture of safety, accountability, and high performance

Equipment & Maintenance:

• Ensure proper operation and maintenance of production equipment
• Collaborate with the engineering and maintenance team to minimise downtime
• Plan preventive maintenance schedules

Health, Safety & Environment (HSE):

• Enforce strict compliance with health and safety policies
• Ensure a safe working environment for all staff
• Conduct safety audits and risk assessments

Inventory & Materials Management:

• Coordinate with the supply chain to ensure the availability of raw materials
• Monitor inventory levels and minimise production disruptions
• Reduce wastage and ensure proper material handling

Reporting & Documentation:

• Prepare and present production reports daily, weekly, monthly
• Track production metrics and provide performance insights to management
• Maintain accurate production records and documentation

Experience & Qualifications

• Bachelor’s Degree in Pharmacy, Microbiology, Biochemistry, Chemical Engineering, or related field
• A master’s degree is an added advantage
• 8 to 12 years’ experience in production or manufacturing
• At least 3 to 5 years in a managerial role
• Experience in pharmaceutical, animal health, or regulated manufacturing environment
• Strong understanding of GMP and regulatory standards

Required Skills & Competencies

• Strong production planning and process management skills
• Knowledge of pharmaceutical or vaccine production processes
• Excellent leadership and team management skills
• Strong problem-solving and decision-making ability
• Good communication and reporting skills
• Ability to work under pressure and meet deadlines
• Knowledge of HSE standards and compliance
• Proficiency in MS Office and production management systems
• Strong attention to detail and quality control

Behavioral Competencies:

• High level of integrity and accountability
• Proactive and result-driven
• Strong work ethic and dependability
• Attention to detail
• Team-oriented mindset
• Commitment to safety and quality.