Customer Satisfaction Representative at DSL Pharma

Job Summary

• The Customer Satisfaction Representative (CSR) is a sales-focused role responsible for driving revenue growth while ensuring excellent customer experience across assigned regions.
• The role involves managing customer relationships, promoting company products, resolving client concerns, and ensuring consistent market coverage.

Key Responsibilities

• Drive sales of poultry vaccines, medications, and related products within assigned territory.
• Build and maintain strong relationships with distributors, farmers, and key stakeholders.
• Ensure high levels of customer satisfaction through prompt response to inquiries, complaints, and after-sales support.
• Conduct regular field visits to customers and prospects to promote products and gather market intelligence.
• Identify new business opportunities and expand customer base.
• Monitor competitor activities and provide market feedback to management.
• Ensure timely order processing, delivery follow-up, and payment collection.
• Organise product demonstrations, training sessions, and customer engagement activities.
• Maintain accurate records of sales activities, customer interactions, and reports.
• Collaborate with internal teams (logistics, technical, and admin) to ensure seamless service delivery.

Key Performance Indicators (KPIs)

• Monthly and quarterly sales targets.
• Customer retention and satisfaction levels.
• Growth in customer base within the assigned region.
• Timely collection of payments.
• Market coverage and visit frequency.

Requirements & Qualifications

• Bachelor’s Degree in Animal Science, Veterinary Medicine, Agriculture, Business Administration, or related field.
• 2-4 years of experience in sales, preferably in poultry, FMCG, or pharmaceutical industry.
• Strong understanding of poultry farming and animal health products is an advantage.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and manage a territory effectively.
• Willingness to travel extensively within the assigned region.

Key Competencies:

• Customer-focused mindset.
• Strong sales and persuasion skills.
• Problem-solving and complaint resolution ability.
• Relationship management.
• Result-driven and self-motivated.