Chief of Staff, Operations – Office of the COO at Health Systems Consult Limited (HSCL)

About the Role

• We are seeking an accomplished and highly strategic Chief of Staff, Operations to provide leadership and operational oversight within the Office of the Chief Operations Officer (COO).
• This is a senior management position responsible for driving operational excellence, ensuring organizational efficiency, and coordinating the delivery of key priorities across all operational and technical functions.
• The Chief of Staff, Operations will serve as a principal advisor and integrator, enabling the COO to focus on high-impact strategic decisions by ensuring effective alignment and execution across Finance, Human Resources, Administration, and Technical Departments.
• The role requires a seasoned professional with exceptional leadership, operational management, and stakeholder coordination skills, capable of balancing strategic vision with disciplined execution.

Key Responsibilities
Strategic and Operational Leadership:

• Serve as the primary operations liaison between the COO and internal departments, ensuring cohesive planning, coordination, and delivery of strategic initiatives.
• Lead the integration of operational systems and performance management processes to strengthen accountability and organizational effectiveness.
• Drive implementation of the COO’s strategic priorities, ensuring that projects and initiatives are executed on time, within budget, and to quality standards.
• Provide operational analytics, insights, and recommendations to inform high-level decision-making.

Oversight of Core Operations (Finance, HR, and Administration):

• Oversee and support the operational performance of Finance, Human Resources, and Administration units, ensuring effective systems, policies, and compliance frameworks are in place.
• Monitor operational budgets, expenditure controls, and resource utilization in collaboration with Finance.
• Ensure that HR and administrative practices promote organizational efficiency, workforce engagement, and a culture of performance.
• Drive continuous improvement in office management, procurement, logistics, and administrative services to support seamless daily operations.

Technical and Programmatic Coordination:

• Support alignment between operational and technical leads to ensure that program priorities are adequately resourced and supported.
• Track the implementation of technical initiatives and report progress to the COO, identifying risks and recommending corrective actions where necessary.
• Facilitate communication between technical and support teams to ensure operational bottlenecks are proactively addressed.

Leadership Support and Strategic Advisory:

• Act as a trusted advisor to the COO, providing critical support in planning, decision-making, and execution of organizational strategy.
• Prepare executive briefs, strategic reports, and presentations for internal and external stakeholders.
• Represent the COO’s office in cross-functional meetings, internal committees, and key stakeholder engagements as delegated.
• Coordinate strategic communications and ensure effective follow-up on management decisions.

Performance, Systems, and Process Optimization:

• Lead initiatives to strengthen operational systems, performance measurement frameworks, and reporting mechanisms across departments.
• Champion process improvement and change management initiatives to enhance organizational efficiency and service delivery.
• Establish tools and dashboards for tracking progress on strategic and operational priorities.

Qualifications & Experience

• Education: Bachelor’s degree in business administration, Management, or related discipline; master’s degree (MBA, MPA, or equivalent) strongly preferred.
• Experience: Minimum of 10 years of progressive experience in operations, administration, or management roles, including at least 5 years in senior leadership or chief of staff capacity.
• Proven record of overseeing cross-functional operations—Finance, HR, Administration, and/or technical units—within a medium to large organization.
• Demonstrated experience in organizational systems strengthening, operational planning, and project management.
• Strong financial literacy, analytical capability, and understanding of governance and compliance frameworks.
• Advanced proficiency in Microsoft Office Suite, project management, and data visualization tools.
• Excellent interpersonal communication, and stakeholder engagement skills.
• High ethical standards, discretion, and demonstrated capacity to manage confidential information.
• Preferred: Experience in development, consulting, or health-sector organizations with complex operational environments.

Core Competencies:

• Strategic and operational leadership
• Systems and process optimization
• Financial and administrative acumen
• Cross-functional coordination and integration
• People and performance management
• Analytical and data-driven decision-making
• Exceptional communication and executive presence.

Why Join Us?

• Unique opportunity to work at the center of strategic and operational leadership, influencing organizational direction and performance.
• High-impact role with visibility across executive management and key decision-making processes.
• Dynamic, mission-driven environment fostering innovation, accountability, and excellence.
• Professional growth and leadership development in a collaborative, high-performing team culture.