CBA Product Support Officer at Qore

Job Summary

• Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.
• Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtime and business impact.
• Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.
• Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.
•  Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.
• Support product releases, upgrades, and patches, including testing and post-deployment validation.
• Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).
• Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.
• Assist with user access management, configuration updates, and data-related requests as required.
• Support compliance, audit, and reporting requirements related to the Core Banking system.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 2–4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.
• Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.
• Strong understanding of transaction processing, reconciliations, and banking operations.
• Ability to troubleshoot system issues and analyze logs or data to identify root causes.
• Familiarity with ticketing tools, monitoring systems, and incident management processes.
• Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.
• Good documentation, organizational, and time-management skills.
• Ability to work in a fast-paced environment and support critical systems