Cashier at Mai Shayi Coffee

Job Purpose

• The Cashier will be responsible for handling customer transactions efficiently and accurately while delivering excellent customer service.
• The role also involves supporting front-of-house operations, maintaining cash controls, and ensuring a smooth payment and billing experience for guests at the café, restaurant, and bar.

Key Responsibilities

• Accurately process cash, card, and mobile money transactions.
• Issue receipts, invoices, and refunds when necessary.
• Manage customer tabs and ensure accurate billing for food and bar services.
• Handle point-of-sale (POS) systems efficiently and reconcile daily sales.
• Maintain cash float, ensure correct cash handling, and prepare end-of-shift cash reports.
• Answer basic customer inquiries regarding menu items, promotions, and pricing.
• Coordinate with wait staff, baristas and bartenders to ensure accurate order billing.
• Monitor and manage reservations and takeaway/delivery orders as required.
• Maintain cleanliness and organization of the cashier counter and work area.
• Comply with all health, safety, and hygiene regulations.
• Support café operations during peak hours, including assisting with serving when needed.
• Report discrepancies, customer complaints, or technical issues with POS to the Manager.

Requirements

• OND / HND or equivalent in Business Administration, Accounting. Hospitality Management, or related field is an added advantage.
• Previous experience as a Cashier or in a customer-facing role (hospitality experience preferred).
• Strong numeracy and attention to detail.
• Familiarity with POS systems and cash handling procedures.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced café, restaurant, and bar environment.
• Flexibility to work shifts, weekends, and evenings as required.
• Integrity, honesty, and a strong sense of responsibility.

Desirable:

• Basic knowledge of food and beverage services.
• Experience in handling bar tabs and split billing.
• Team player with a positive and proactive attitude.