Business Support and Performance Analyst at Society for Family Health (SFH)

Job Profile:     

Performing detailed requirements analysis and market research for proposed new products and businesses, documenting processes, and performing market acceptance testing and analysis, and performance monitoring and analysis of the field sales team.

Job role: 

The successful candidate will perform the following functions:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and recommending solutions for implementation.
• Lead reviews of business processes and develop and recommend strategies for optimization.
• Stay up to date on the latest process and IT advancements to automate and modernize existing business systems and processes.
• Conduct meetings and presentations to share ideas and findings.
• Performing requirements analysis on proposed new business.
• Perform market research on proposed new products.
• Documenting and communicating the results of findings.
• Effectively communicating insights and plans to cross-functional team members and management.
• Gathering critical information from management and business meetings with various stakeholders – internal and external, and producing useful reports.
• Working closely with team members, clients, technicians, and management staff.
• Ensuring solutions meet business needs and requirements.
• Performing market acceptance testing and viability analysis for new products and businesses.
• Managing assigned projects, developing project plans, and monitoring performance
• Updating, implementing, and maintaining business processes and procedures
• Prioritizing initiatives based on business needs and requirements.
• Monitoring deliverables and ensuring timely completion of business projects.
• Manage the KoboCollect App or other field force performance management software deployed by management and ensure compliance.
• Carry out any other duties assigned.

Qualifications/Experience:

Minimum Qualification:

• A Bachelor’s degree in business or related field.
• An MBA will be an advantage.
• A minimum of 5 years of experience in business analysis or a related field.

Other Qualification and Experience:

• Demonstrated ability of previous experience leading a technical activity through evidence and data driven decision making.
• Demonstrated ability through previous experience to establish and maintain productive working relationships with a wide network of partners and stakeholders.

Skills and Competencies required.

Technical:

• Fundamental analytical and conceptual thinking skills.
• Data analysis and management
• Knowledge of Health programme and products
• Knowledge of use of statistical analysis package
• Advanced technical skills
• Report writing skills

Behavioural:

• Results oriented
• Process driven
• Excellent verbal and written communication
• Excellent documentation skills
• Excellent planning, organizational, and time management skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• A track record of following through on commitments
• A history of leading and supporting successful projects
• Experience leading and developing top-performing teams
• Proactive and resourceful

Technology:

• Experience creating detailed reports and giving presentations
• Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook