Business Process Analyst Officer at HRD Solutions

Job Description

• The Business Process Analyst Officer is responsible for analysing, documenting, and improving business processes within the bank to enhance operational efficiency, service delivery, and compliance. 
• This role works closely with various departments to identify process gaps, recommend improvements, and support digital transformation initiatives.

Responsibilities

• Analyze existing business processes to identify inefficiencies and areas for improvement.
• Document process workflows, standard operating procedures (SOPs), and process maps.
• Collaborate with stakeholders to redesign processes for increased efficiency and compliance.
• Support the automation of business processes by working with IT and relevant departments.
• Conduct gap analysis and recommend process optimization strategies.
• Ensure business processes align with regulatory requirements and industry best practices.
• Monitor key process performance metrics and generate reports for management.
• Assist in change management initiatives related to process improvements.

KPI:

• Reduction in process inefficiencies and operational bottlenecks.
• Number of processes optimized and automated.
• Compliance with regulatory and operational standards.
• Timeliness and effectiveness of process improvement recommendations.
• User adoption and satisfaction with new/improved processes.

Requirements

• Bachelor’s degree in Business Administration, Economics, Information Systems, or a related field.
• Membership in relevant professional bodies such as the Nigeria Institute of Management (NIM) is an advantage.
• Certifications in business process management (e.g., Lean Six Sigma, Certified Business Process Professional (CBPP), Business Analysis Certification (CBAP), ITIL) are preferred.
• 2+ years of experience in business process analysis, process improvement, or related roles.
• Strong analytical and problem-solving skills.
• Proficiency in process mapping tools (e.g., Visio, Bizagi, Lucidchart).
• Knowledge of business process modelling and improvement methodologies (e.g., Lean, Six Sigma).

Skills:

• Excellent communication and stakeholder engagement skills.
• Ability to work collaboratively across departments.

Benefits

• Salary: Open to negotiations
• HMO, Life Insurance, Paid Leave and Allowance, 13th month and all other statutory benefits
• Opportunities for professional development and growth
• Supportive and collaborative work environment