Business Manager at FoliXx Hospitality

About the Role

• We are seeking a results-driven and commercially minded Business Manager to lead operations at our club, with a strong focus on revenue growth, premium customer experience, and operational excellence.

Key Responsibilities
Sales & Revenue Growth:

• Drive daily, weekly, and monthly revenue targets across all revenue streams (tables, drinks, events, VIP experiences)
• Develop and execute sales strategies to increase bookings, table reservations, and high-value clientele
• Build and maintain strong relationships with VIP guests and high spenders
• Identify upselling and cross-selling opportunities across all touchpoints

Customer Experience & Retention:

• Ensure a world-class, seamless guest experience from entry to exit
• Actively monitor guest satisfaction and resolve issues in real time
• Implement strategies to improve customer retention and repeat visits
• Oversee concierge, hosts, and service teams to ensure service excellence

Operations Management:

• Oversee daily club operations including floor management, reservations, and service flow
• Ensure all operational standards, SOPs, and brand expectations are consistently met
• Coordinate with security, bar, kitchen, and floor teams for smooth execution
• Maintain a high standard of ambiance, cleanliness, and service delivery

Team Leadership & Performance Management:

• Lead, coach, and manage frontline staff including hosts, waitstaff, and supervisors
• Set clear performance expectations and drive accountability across teams
• Monitor staff productivity, appearance, and service quality
• Work closely with HR on recruitment, training, and performance management

Reporting & Business Insights:

• Track and report on sales performance, customer trends, and operational metrics
• Provide actionable insights to improve revenue and efficiency
• Monitor expenses and ensure cost control without compromising experience

Key Requirements
Experience:

• 4–7 years experience in hospitality, nightlife, lounge, or high-end restaurant management
• Strong proven track record in sales growth and customer experience management
• Experience managing high-pressure, fast-paced environments

Skills & Competencies:

• Strong sales and negotiation skills
• Exceptional customer service and relationship management
• Leadership and team management capabilities
• Ability to think commercially and make data-driven decisions

Personality Fit:

• Charismatic, confident, and people-oriented
• Highly proactive with a “take ownership” mindset
• Passionate about nightlife, entertainment, and premium experiences.