Business Efficiency Officer at Genesis Group

Job Summary

• We are seeking a proactive Business Efficiency Officer to analyze and improve our business processes, reduce waste, and increase operational productivity. The officer will monitor workflows, identify inefficiencies, and implement practical solutions to improve service delivery, cost control, and customer satisfaction.

Key Responsibilities

• Map and review existing business processes (operations, sales, finance, service delivery) to identify bottlenecks, delays, and redundancies.
• Propose and implement process‑improvement initiatives (standard operating procedures, checks, targets, and simple automation tools) to boost efficiency and reduce costs.
• Monitor key performance indicators (KPIs) such as processing time, customer wait time, wastage, and error rates, and report insights to management.
• Work with department heads to design and roll‑out improved workflows, training materials, and basic controls (e.g., checklists, sign‑offs, stock tracking).
• Support internal audits or control checks to ensure compliance with policies, proper documentation, and accurate records.
• Recommend simple technology or tool upgrades (e.g., spreadsheets, basic software, or approvals systems) that improve accuracy and speed of operations.

Requirements

• Bachelor’s degree in Business Administration, Management, Economics, or a related field (or equivalent experience).
• 2–4 years of experience in operations, admin, audit, or process‑improvement roles; experience in hospitality, restaurant, or service business is an advantage.
• Strong analytical, problem‑solving, and organizational skills with attention to detail.
• Basic computer skills (Excel/Sheets, reports, and simple dashboards) and willingness to learn small tools or software.
• Good communication and interpersonal skills to work with managers and frontline staff.