Business Development Manager at Khenpro Global Services

Job Summary

• The Business Development Manager will play a critical leadership role in driving revenue growth, expanding outlet footprint, and strengthening brand presence for a Confectionery/QSR brand
• This role requires an entrepreneurial business leader with strong commercial instincts, deep understanding of the Nigerian consumer market, and exposure to global QSR and confectionery trends.
• The successful candidate will take timely decisions in fast-paced operational environments, and ensure the brand achieves sustainable growth across dine-in, takeaway, delivery, partnerships, and franchising channels.

Key Responsibilities
Business Growth & Market Expansion:

• Develop and execute business development strategies to drive sales growth across QSR outlets, kiosks, and distribution channels.
• Identify and evaluate expansion opportunities including new store locations, franchising models, cloud kitchens, and retail partnerships.
• Leverage global confectionery and QSR trends to improve menu innovation, customer experience, and operational efficiency.
• Lead feasibility studies, location assessments, and ROI analysis for new outlets and formats.

Revenue, Sales & Partnerships:

• Drive topline revenue growth through strategic partnerships, B2B sales, catering contracts, and corporate supply agreements.
• Identify and negotiate partnerships with malls, fuel stations, supermarkets, delivery platforms, and event organizers.
• Develop pricing, bundling, and promotional strategies that improve volume, margins, and customer retention.
• Oversee key account management and ensure long-term value from partnerships.

Leadership & Business Oversight:

• Act as a business lead with oversight of commercial performance across outlets and channels.
• Work closely with Operations, Marketing, Finance, Supply Chain, and Store Managers to ensure seamless execution of business strategies.
• Provide leadership and direction to sales, business development, and partnership teams.
• Take decisive, on-the-spot decisions in dynamic QSR environments to resolve operational or commercial challenges.

Nigerian Market & Consumer Insight:

• Apply strong understanding of the Nigerian economy, inflation trends, FX pressures, and consumer purchasing behavior to strategy and pricing decisions.
• Monitor regulatory, food safety, and compliance requirements relevant to QSR and confectionery businesses.
• Adapt global best practices to local tastes, price sensitivity, and operational realities.

Entrepreneurial & Innovation Drive:

• Identify growth opportunities in menu innovation, seasonal offerings, and localized products.
• Explore new revenue streams such as private label confectionery, online sales, bulk orders, and export opportunities.
• Drive pilot initiatives, test-and-learn programs, and scalable growth models.

Key Requirements & Qualifications
Education & Experience:

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field (MBA is an advantage).
• Minimum of 8–10 years experience in business development, commercial leadership, or operations within QSR, FMCG, food service, or hospitality.
• Proven experience in outlet expansion, franchising, or multi-location retail management.

Skills & Competencies:

• Strong entrepreneurial mindset with ownership mentality.
• Demonstrated understanding of the Nigerian QSR and consumer food market.
• Exposure to global QSR or confectionery brands and best practices.
• Excellent negotiation and partnership management skills.
• Ability to make fast, sound commercial and operational decisions.
• Strong leadership, people management, and cross-functional collaboration skills.
• Solid financial and analytical skills, including P&L oversight and cost management.

Key Attributes:

• Results-driven and commercially focused
• Hands-on leader with strategic vision
• Customer-centric and brand-conscious
• Resilient, adaptable, and innovative
• High level of accountability and integrity.