Biomedical Service Engineer | WorldWide Healthcare at Imperial

Job Outputs:

• Installation, Service & Maintenance of Radiology Equipment. Directs operation of biomedical equipment by providing demonstrations, supplying information and data, guiding & instructing others in the care and use of equipment, and answering all queries.

Job Outputs:

• Installation & training of the equipment
• Preventive Maintenance of equipment
• Effectively attending & servicing the break down calls and timely dispatch of spares
• Achieve the AMC/CMC targets.
• Timely follow-up of service-related payments

Service Operation

• Maintaining a proper inventory of spare for smooth execution of service operations.
• Coordinating with the principals for providing product performance report
• Cost center management at Service department

Business management operation

• A planner and strategist with proven abilities in planning and managing resources.
• Extensive experience in managing the customer service operations for rendering & achieving quality services.
• Excellent relationship management & negotiation skills.
• Establishment and implementation of technical protocols and management functions pertaining to biomedical equipment.
• Skillful at monitoring & motivating the workforce to enhance their efficiencies & assist them to deliver quality services to clients.

Statutory Compliance

• Ensure designated Centers are fully compliant with HEFEMAA, NNRA, RRBN etc. for life safety & utilities management.
• Understand & develop policies and procedures that support the provision of services regulatory guidelines.
• Maintain compliance of all regulatory/accreditation requirements within the norm of best standard practice.

Competency needed:

• Achievement Orientation
• Project Management skill
• Proactive communication, analysis and problem solving.
• Work with the right sense of urgency: Response times, flexibility, and accuracy
• To always maintain a professional attitude and appearance when dealing with customers
• Strong knowledge of business sales and marketing practices

Nature of position

• Permanent

Qualifications required

• B. Tech –Bio-medicals/ Electronic and communication
• Basic knowledge of C language and CAD
• Proficiency in Window XP, Win-7, Win-8,Win-10 & MS Office 2007 & 2010

Experience required

• 10+ Year in service in radiology equipment. 5 years in Diagnostic center /hospital will be added advantage.
• Hands on experience on Fujifilm will be added advantage.