Assistant Hotel Manager at Greywood Hotels and Apartments

Job Summary

• We are seeking a proactive and highly organized Assistant Hotel Manager to support the Hotel Manager in overseeing the daily operations of the hotel.
• The ideal candidate will have strong leadership skills, attention to detail, and a passion for hospitality, ensuring the highest standards of service delivery and guest satisfaction.

Key Responsibilities

• Assist the Hotel Manager in overseeing all departments, including front office, housekeeping, food & beverage, maintenance, and security.
• Supervise daily hotel operations to ensure smooth workflow and excellent guest experiences.
• Handle guest complaints and special requests promptly and professionally.
• Assist with staff recruitment, training, scheduling, and performance evaluation.
• Monitor operational costs, assist in budget preparation, and ensure cost-effective practices.
• Support in implementing marketing, sales, and promotional strategies to boost revenue.
• Ensure compliance with health, safety, hygiene, and regulatory standards.
• Conduct regular inspections of hotel facilities to ensure proper maintenance and service standards.
• Prepare and submit reports to the Hotel Manager regarding operations, performance, and guest feedback.
• Act as the Hotel Manager in their absence to ensure seamless operations.

Qualifications & Skills

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 3 – 5 years of experience in hotel operations or hospitality management, with at least 1 year in a supervisory role.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Financial awareness and ability to assist with budgeting and reporting.
• Knowledge of hotel management systems (e.g., Opera, Cloudbeds, or similar).
• Ability to work under pressure and manage multiple priorities.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.