Analyst, Collection and Recoveries at Standard Chartered Bank

Ref No: 2100026967
Job: Operations
Employee Status: Permanent

The Role Responsibilities
Processes:

• Call and cover all assigned accounts as per collection strategy
• Ensure effective tele-calling to restrict forward flows by collecting the total due amount
• Comply fully with scripts, call pitch & strategy
• Abide to the do’s and don’ts of collection
• Keep the work area clean
• Escalate / recommend field referrals to minimise risk
• Timely escalation of high-risk accounts to Unit Manager
• Review of accounts to cancel potential delinquent accounts
• Ensure complete collection follow-up trails on CACS
• Ensure update of database for cardholders change of addresses, telephone nos. and other appropriate information relevant to collection follow-up
• Exercise judgement while waiving fees / interest
• Escalate any system irregularities that may have been noted while using CACS

People and Talent:

• Ability to maintain a good sense of camaraderie whilst not losing sight of the task assignment and conduct guidelines

Risk Management:

• Must escalate in a timely manner, high-risk A/C’s and issues

Governance:

• Must be able to abide by the Bank’s and Function’s guidelines and rules

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the to achieve the outcomes set out in the Bank’s Conduct Principles
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Our Ideal Candidate

• Must have a University Degree as a minimum requirement