Account Officer (Retail Sales) - Commercial Bank at AnneMarthas Global Services Limited

Job Summary

• A leading commercial bank in Nigeria, is hiring Account Officers.
• The ideal candidate will be responsible for relationship management account opening, deposit mobilization, loan creation/loan book review, channels adoption/activation, account reactivation and revenue generation.

Duties / Responsibilities

• New Business Development/Account acquisition
• Customer Engagement (Physical and Virtual)
• Existing Business Relationship Management. (Cross/Up Selling)
• Channel Optimization
• Liability Generation (CASA & FD)
• Risk Asset Creation
• Credit processing and Appraisals
• Close Monitoring of Credit relationships and loan recoveries
• Achieving set Financial and Non-Financial Targets
• Merchant/Agent onboarding
• Perform other duties as assigned by the Branch Manager

KPI:

• Attend Early Morning Sessions (EMS)
• Review of Top 20 customers' account activities
• Monitor Volume Movement
• Visit 5 customers
• Call 15 customers
• New account acquisition
• Account Funding
• Channel Adoption/Activation
• Customer Complaint Resolution
• Report rendition call memo, etc
• Cheque confirmation

Qualifications / Requirements

• Bachelor of Science or Masters degree in any related field
• Good Customer Service / Relationship Management
• Strong selling/negotiation skills
• Strong Financial Analysis / Interpretation capabilities
• Good presentation skills
• Effective communication skills
• Credit Appraisal skills
• Team player
• Innovation
• Entrepreneurship.
• Analytical/Problem-solving skills.
• Self-Management.
• Interpersonal Skills.