Jobs at AnneMarthas Global Services Limited

Job Summary

• Our client is looking to hire a Relationship Manager to expand the banks High-Net-Worth Individual (HNI) and Ultra High-Net-Worth Individual (UHNI) customer base.
• This role will focus on customer acquisition through referrals and the bank's value chain while maintaining strong relationships with existing clients.

Responsibilities

• Identify and establish new HNI/UHNI relationships within the value chain marketing strategy.
• Review and guide team members' call plans to ensure targets are met.
• Collaborate with account officers to convert identified prospects and clusters.
• Proactively identify customer needs and offer suitable products/services.
• Regularly assess and refine customer segment marketing strategies and make improvement recommendations.
• Conduct regular visits and calls to key decision-makers in existing customer networks to strengthen relationships.
• Provide coaching and development opportunities to team members.
• Monitor and evaluate team performance to ensure goals are achieved.
• Undertake additional responsibilities as assigned by the Head of Private Banking.

Requirements

• Bachelor's degree in Business Administration, Marketing, Banking & Finance, or a related field.
• Strong experience in customer relationship development/management.
• Excellent negotiation, problem-solving, and conflict resolution skills.
• Solid understanding of Private Banking, Wealth Management, and Retail Banking markets.
• Proficiency in product knowledge, sales, and credit appraisal/analysis.
• Supervisory skills with a focus on team building and conflict management.
• Strong organizational and managerial capabilities.

Key Performance Indicators:

• Liability growth.
• Loan book growth.
• Premium credit card sales.
• HNI/UHNI account acquisition.
• Cross-selling sign-on rates.
• Business volume growth across deposits, loans, and fees.
• Revenue/PBT growth.
• Private Banking initiatives and drives

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Responsibilities

• Implement and manage an effective legal compliance program.
• Advise management on the companys compliance with laws and regulations through detailed reports.
• Create and manage effective action plans in response to audit discoveries and compliance violations.
• Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.
• Assess company operations to determine compliance risk.
• Ensure all employees are educated on the latest regulations and processes.
• Resolve employee concerns about legal compliance.
• Implement and manage an effective legal compliance program.
• Develop and review company policies relating to internal control, compliance & integrity.
• Evaluate regulatory compliance program.

Qualifications

• Bachelor's Degree in Finance & Accounting.
• 2 - 3 years proven experience as internal control & compliance officer.
• Good knowledge of legal requirements and procedures.
• Brilliant oral and written communication skills.
• Highly-data analytical skills with good knowledge of advanced excel

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Job Summary

• A leading commercial bank in Nigeria, is hiring Account Officers.
• The ideal candidate will be responsible for relationship management account opening, deposit mobilization, loan creation/loan book review, channels adoption/activation, account reactivation and revenue generation.

Duties / Responsibilities

• New Business Development/Account acquisition
• Customer Engagement (Physical and Virtual)
• Existing Business Relationship Management. (Cross/Up Selling)
• Channel Optimization
• Liability Generation (CASA & FD)
• Risk Asset Creation
• Credit processing and Appraisals
• Close Monitoring of Credit relationships and loan recoveries
• Achieving set Financial and Non-Financial Targets
• Merchant/Agent onboarding
• Perform other duties as assigned by the Branch Manager

KPI:

• Attend Early Morning Sessions (EMS)
• Review of Top 20 customers' account activities
• Monitor Volume Movement
• Visit 5 customers
• Call 15 customers
• New account acquisition
• Account Funding
• Channel Adoption/Activation
• Customer Complaint Resolution
• Report rendition call memo, etc
• Cheque confirmation

Qualifications / Requirements

• Bachelor of Science or Masters degree in any related field
• Good Customer Service / Relationship Management
• Strong selling/negotiation skills
• Strong Financial Analysis / Interpretation capabilities
• Good presentation skills
• Effective communication skills
• Credit Appraisal skills
• Team player
• Innovation
• Entrepreneurship.
• Analytical/Problem-solving skills.
• Self-Management.
• Interpersonal Skills.