Account Manager (Sales) - West Africa English at Avantor

The candidate should have maturity to deal with multiple levels of stakeholders in the account and in the organization. This role will be an individual contributor but an influencer in this matrix.

KEY TASKS – MAJOR JOB DUTIES & RESPONSIBILITIES:

Relationship Development:

• Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships.
• Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business.
• Provide higher and differentiating value not by what you sell – but by ‘How’ you sell.

Targets:

• Meet/exceed IOP for sales and margin.
• Develop awareness / sales in the VWR Private Label range to increase margin.

Strategy Implementation:

• Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs).
• Implement agreed strategies across defined accounts while maintaining and developing existing business.

Business Development:

• Drive new and existing opportunities by managing territory appropriately to maximize number of customer visits.
• Call customers frequently to create opportunities for selling the VWR portfolio of products.
• Understand customer profile, be able to identify trends and opportunities that will generate sales.

Utilize VWR Resources:

• Utilize local and global internal (cross-functional) and external contacts to help achieve targets.

• Utilize VWR CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales.

Planning/Forecasting:

• Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness.

• Performs other duties as assigned

MINIMUM REQUIREMENTS:

Education:

• B.Sc./ M.Sc. in Chemistry or any other related discipline

Experience:                            

• 5-7 years of sales experience in Chemical / Lab products and Chromatography industry with min. 2 years of experience at same level in similar industry

Preferred Skills/Qualifications:

• Ability to solve problems and make effective decisions within time constraints
• Lead and facilitate the development of staff

Skills/Competencies:

• Leadership skills
• Ability to drive Sales Team
• Understanding of customer and market dynamics
• Achievement orientation
• In-depth knowledge and marketing dynamics of domestic Fine Chemical business

Other Skills:

• Interpersonal skills
• Communication skills
• Time management and prioritization

WORKING CONDITIONS:

• Hybrid working
• Travel/ Fieldwork: 60% - 70% of the time

SKILLS, KNOWLEDGE & EXPERIENCE:

• A good understanding of products, promotions, services- and solution offerings for customers
• Must have an in-depth understanding of relationship types and buyer behaviors
• Broad understanding of VWR Product & Service portfolio In-depth understanding of the different VWR functions and their role Fluent in oral and written English