Hotel Manager at a Leading Hotel

Job Responsibility

• Handle functional HR management of Hotel, including staff recruitment, salary management, performance appraisal, promotion, replacement and other HR personnel actions.
• Internal team management of hotel, including work scheduling, training team motivation.
• Improving the service standard of hotel
• Carry out inspections of property and services
• Deal with contractors and suppliers
• Ensuring good hygiene level and cleaning efficiency of hotel.
• Ensure the efficiency of check-in and check-out process, giving customers a warm and friendly service.
• Financial management of hotel, including financial data analysis, purchasing plan, and cash management.
• Supervise maintenance, supplies, renovations and furnishings.
• Taking charge of business cycle analysis and organizing the promotion and publicity of hotel branch.
• Responsible for publicity of hotel branch. Expanding potential customers in nearby business districts and increase occupancy rate
• Communicate and coordinate with the headquarters, including price adjustment, related support applications, etc.
• Investigate and undertake market research, analyzing competition, and keying into industry trends.
• Plan and organize accommodation, catering and other hotel services
• promote and market the business
• Analyze sales figures and devise market and revenue management strategies
• Deal with customer complaints and comments, addressing problems and troubleshooting accordingly
• Ensure events and conferences run smoothly
• Ensure security is effective
• Ensure compliance with licensing laws, health and safety and other statutory regulations.

Qualifications and Experience

• Minimum of a bachelor’s Degree.
• At least 3 years of proven experience working as a chain hotel manager.
• Should be between the ages of 25 - 40 Years old

Requirements and Attributes

• Proficiency in Microsoft Office, especially Excel
• Ability to lead, motivate & direct employees
• Must possess the ability to think clearly and make quick decisions
• Numeracy and logistical planning skills are desired
• the ability to balance customer and business priorities
• Affinity for success
• Proven Leadership and Management skills
• good verbal and written communication skills
• Creative and innovative mindset
• Strong sense of responsibility,
• High degree of loyalty and integrity
• Ambitious
• Relationship Management skills
• Customer focus orientation