Outbound Call Center Agent at Lorache Consulting Limited

Responsibilities

• Make outbound calls to prospective and existing customer to provide them with information on new products, discounts and services
• Explain the merits of offered service or product to customer in a bid to help them make informed purchasing decisions
• Deliver prepared scripts regarding a service or product, building up on the information as the conversation progresses
• Respond to questions and concerns of customers over the telephone, according to established policies and procedures
• Complete records of telephonic conversations, ensuring their confidentiality and integrity
• Develop workable leads by documenting information about interested customers and forward them to the sales department
• Transfer interested customers to proper channels and services provided by the company and keep tabs on the proceedings
• Identify sales opportunities by gauging industry trends and analyzing and summarizing competitor information and strategies
• Develop sales opportunities by researching and developing potential accounts and soliciting new ones
• Generate revenues for the company by soliciting and obtaining orders and ensure that all customers’ accounts are developed according to company protocols
• Enter customer information into the company database and ensure that it is updated periodically

Qualifications & Requirements

• Graduate / Post Graduate with proven experience
• Computer knowledge
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen
• Customer focus
• Language Speaking: Fluent in Hausa, Igbo, Yoruba and English