Latest Jobs at Lorache Group

Responsibilities

• Make outbound calls to prospective and existing customer to provide them with information on new products, discounts and services
• Explain the merits of offered service or product to customer in a bid to help them make informed purchasing decisions
• Deliver prepared scripts regarding a service or product, building up on the information as the conversation progresses
• Respond to questions and concerns of customers over the telephone, according to established policies and procedures
• Complete records of telephonic conversations, ensuring their confidentiality and integrity
• Develop workable leads by documenting information about interested customers and forward them to the sales department
• Transfer interested customers to proper channels and services provided by the company and keep tabs on the proceedings
• Identify sales opportunities by gauging industry trends and analyzing and summarizing competitor information and strategies
• Develop sales opportunities by researching and developing potential accounts and soliciting new ones
• Generate revenues for the company by soliciting and obtaining orders and ensure that all customers’ accounts are developed according to company protocols
• Enter customer information into the company database and ensure that it is updated periodically

Qualifications & Requirements

• Graduate / Post Graduate with proven experience
• Computer knowledge
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen
• Customer focus
• Language Speaking: Fluent in Hausa, Igbo, Yoruba and English

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Job Brief

• We are looking for a self-starter Field service technician to deliver the desired customer service experience.
• The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Providing service and customer support during field visits or dispatches
• Managing all on site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Tie workflow to schedule
• Produce timely and detailed service reports
• Document processes
• Follow all company’s filed procedures and protocols and use field automation systems
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers.

Requirements

• B.Sc/HND in IT, Computer Science, Computer Engineering or relevant field
• Proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work and adapt to changing work schedules.

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Responsibilities

• Supporting sales and development departments
• Identifying new opportunities and Dealing with adjustments
• Manages all customer retention activities.
• Retain customers utilizing product and service knowledge to provide customers with correct solutions
• Responsible for Customers End to End life cycle in the network.
• Responsible for Customer Retention at Touch points.
• Responsible for leading a team of retention members
• Attempts to solve problem in order to retain customers

Skills:

• A Bachelor's Degree in any discipline.
• Strong communication and relationship-building skills
• 3 years' experience in customer retention
• Proven track record of success in previous role(s) with references
• Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.)
• Understanding of basic CRM software favorable
• Analytical and problem solving skills.

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Job Brief

• We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.
• You will answer queries on basic technical issues and offer advice to solve them.
• An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• They must also be customer-oriented and patient to deal with difficult customers.
• The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures.

Requirements

• B.Sc/HND in IT, Computer Science or relevant field
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered