Customer Service Executive at Lorache Consulting Limited

Responsibilities

• Supporting sales and development departments
• Identifying new opportunities and Dealing with adjustments
• Manages all customer retention activities.
• Retain customers utilizing product and service knowledge to provide customers with correct solutions
• Responsible for Customers End to End life cycle in the network.
• Responsible for Customer Retention at Touch points.
• Responsible for leading a team of retention members
• Attempts to solve problem in order to retain customers

Skills:

• A Bachelor's Degree in any discipline.
• Strong communication and relationship-building skills
• 3 years' experience in customer retention
• Proven track record of success in previous role(s) with references
• Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.)
• Understanding of basic CRM software favorable
• Analytical and problem solving skills.