Field Service Engineer at Lorache Consulting Limited

Job Brief

• We are looking for a self-starter Field service technician to deliver the desired customer service experience.
• The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Providing service and customer support during field visits or dispatches
• Managing all on site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Tie workflow to schedule
• Produce timely and detailed service reports
• Document processes
• Follow all company’s filed procedures and protocols and use field automation systems
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers.

Requirements

• B.Sc/HND in IT, Computer Science, Computer Engineering or relevant field
• Proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work and adapt to changing work schedules.