Service Delivery Facilitator at Plan International

Functional Area Programmme, SHOW Project
Reports to National Program Manager
Location Sokoto Travel required Frequent
Effective Date May, 2018 Grade C2

ROLE PURPOSE
Provide support in the development and implementation of the project’s strategy to ensure gender sensitive and responsive health facility and community MNCH service delivery within a cluster of Local
Government Areas. Work with Gender advisor, Monitoring, and Evaluation advisor to ensure gender equality is mainstreamed at the local level and project outputs are adequately documented to feed into
Performance management framework. Ensure compliance with all donor program and operational requirements.

DIMENSIONS OF THE ROLE
Implementation of project financial management processes, protocols and systems

ACCOUNTABILITIES

• Programme development & Quality Management
• Supervise and facilitate the training activities of Health service providers including community health workers, in line with project standards.
•  Participate in the development/adaptation of state and local supportive supervisory mechanisms and its  mplementation including providing feedback to stakeholders.
• Participate in program research processes in the project, including facility assessments and identification of key needs address service delivery gaps.
• Work with community demand creators to strengthen linkages and ensure alignment of demand and supply side interventions, including addressing demand/supply side issues at project level.
• Work with health facilities and partners to develop and monitor facility improvement plans, including application of standard based management and recognition protocols.
• Contribute to the implementation of a gender responsive emergency transport system at LGA and community levels in conjunction with NURTW, WDCs and other stakeholders.
• Regularly review community and facility level data, including collection processes to track progress against planned service delivery outputs and outcomes, using RBM methodologies.
• Responsible for regular and timely updates and reports, including success stories, best practices on supply side activities to inform project programming decision making and advocacy efforts.
• Carry out regular advocacies to local stakeholders to improve and sustain facility and community MNCH service delivery.
• Work with Gender advisor in identifying and updating gender barriers to MNCH service delivery outcomes and addressing them through supply side interventions.
• Work with M and E unit to ensure relevant and quality information is provided to make evidenced based service delivery decisions at the community, facility and LGA levels.
•  Maintain good relationship with the Primary Health Care Development Agency, local government authorities and stakeholders, including health facility staff.
• Assume any other responsibility as assigned by supervisors
• Fulfil Plan’s Child Protection Policy at all times to prevent children from all forms of child abuses.

Communications and Working Relationships:

• Prepare and submit relevant project reports for domestic and international consumption.
• Provide timely responses concerning queries linked with relevant projects or programmes.
• Report to the Deputy Country Director;
• Provide advice and support to Plan International Nigeria’s programme delivery and resource mobilization.
• Work with other members of the programme the units to ensure effective and efficient programme delivery.
• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender
• Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of
• responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct
• (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

KEY RELATIONSHIPS
Human Resource Development

• Supports the programme team in progarmme capacity building to staff, partners and beneficiaries to ensure programmme quality.
• Learning and knowledge management
• Shares information within the Programme team about innovative programme approaches and supports the documentation of such approaches, good practices and lessons learnt.
• Facilitates processes for internal and external knowledge sharing among national programmes teams in the region and supports such processes between regions
• Participates in global/regional projects/networks as requested.
• Resource Mobilisation
• Support resource mobilisation efforts through proposal writing and related engagement.

Dealing with Problems

• Improved health facility service delivery based on tracking indicators and assessments.
• Project gender equality outcomes adequately addressed through service delivery interventions.
• Contribution to the established process for timely and regular feedback of outputs into project planning, advocacy and other decision making cycles.

TECHNICAL EXPERTISE, SKILLS AND KNOWLEDGE
Qualifications and Experience

• A first degree in health related courses from a recognized higher institution.
• At least 3 years’ practical work experience in the area of health service delivery programs, especially MNCH programs.
• Experience working with PHC workers, local communities, Ward development communities and social groups.
• Good working knowledge of the Nigerian Health system especially at the PHC level.
• Experience facilitating focus group discussions and including trainings.
• Knowledge and experience with some donor program frameworks and approaches will be an added advantage.
• Skills & Knowledge
• Ability to contribute to research processes and analyze and interpret both quantitative and
• qualitative data.
• Excellent communication and presentation skills.
• Ability to work in a multidisciplinary and multicultural team
• Possession of good report writing skills
• Good computer literacy skills
• Good working knowledge of Hausa and local cultural norms is a MUST.

Behaviours:
Provides good and adequate financial support to enable project meets it’s agreed financial and program outcomes.
Actively seeks for support in addressing difficulties in execution of duties.
PLAN INTERNATIONAL’S VALUES IN PRACTICE

• We are open and accountable
• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organisation for all children, girls & young people
• We strive for lasting impact
• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.
• We work well together
• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.
• We are inclusive and empowering
• We empower our staff to give their best and develop their potential
• We respect all people, appreciate differences and challenge equality in our programs and our workplace
• We support children, girls and young people to increase their confidence and to change their own lives.

PHYSICAL ENVIRONMENT
Typical Office environment with travels to Programme/Facilities Units is required as necessary to ensure
that programme are effectively delivered.

LEVEL OF CONTACT WITH CHILDREN
High level: Frequent interaction with children