HR Operations Specialist at Jumia Nigeria

Details:

This role is will the deliver the day-to-day support of Human Resources policies, programs and processes by providing quality real-time solutions to employee inquiries and requests. Applies working knowledge and understanding of internal HR policies spanning employment, employee relations, benefits, compensation, payroll, training and HRIS to assist employees.

In particular, you will:

• Manager the employee experience through processes and programs that span across the employee lifecycle (onboarding, transfers, performance cycles, engagement surveys and offboarding).
• Maintains the HRIS database and employee files; develop forms and processes for all employee-related actions
• Assist with all HR related processes and forms for onboarding and offboarding employees.
• Develops, schedules and facilitates new employee orientations.
• Assists in the administration of all company benefits and communication, including but not limited to health, medical, dental, life insurance; leaves and workers’ compensation
• Work with HR and business management in implementing recognition programs that promote corporate values and enhance employee retention
• Assists with Performance Management programs.
• Collaborate with Benefits and Compensation to implement the merit increase process and support the focus on employee performance
• Manage and coordinate succession planning process across multiple sites, including developing and reporting metrics and presentations related to current succession planning status, areas for improvements, and improvement plans.
• Perform data analysis, compilation and/or preparation of confidential reports and statistics for various purposes i.e. headcount, retention, turnover, etc.

Required Skills & Qualifications

• Bachelor’s Degree and progressive responsibility in HR to include at least 5 years’ experience leading an HR operations or HR shared service function
• Experience with HR programs such on-boarding, employee relations, recruiting, engagement initiatives, policy interpretation/administration.
• Ability to manage HR project rollouts and on-going people processes within client group.
• Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books, and experience with HR systems