Account Officer at Boch Systems Company Limited

Job Level: Experienced (Non Manager)

Purpose of Role

• We are looking for an Account Officer to create long-term, trusting relationships with our customers.
• The Account Officer's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close sales to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. monthly sales results and quarterly forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed.

Requirements

• Proven work experience as an Account Officer, Key Account Officer, Sales Account Officer, Junior Account Officer or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS Degree in Business Administration, Sales or relevant field.
• Previous B2B sales experience is mandatory and in the IT industry is desirable.