Center Manager (Lagos) at Platinum Careers

Our Client is a pioneering company specialized in providing customer relationship management.

REPORTING TO :                         Regional Operations Manager

SUBORDINATES :                         Operation manager / Supervisor / Team Leader

As part of our client’s expansion, they are currently looking for a Center Manager based in Lagos

Reporting to Regional Operations Manager, the Center Manager will be in charge of:

• Developing, coordinating and implementing first-class application processing services
• The achievement of all client led Service Level Agreements
• Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
• Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
• Ensuring the quality of customer service
• Ensuring appropriate communication channels exist between the staff and customers
• Keeping customers information confidential
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
• Report to high management

ISO duties

• Participate security related trainings
• Attend ISMS Management Review Meetings
• Participate and provide necessary support for the security internal audit

Requirements:

Qualifications:

• Bachelor degree in management or related subject, overseas studying and working experience is preferable

Experience:

• More than 3 years working experience, including 2 years in management

Skills and abilities:

• Excellent command in English. Other languages are considered as added advantage.
• Excellent communication and interpersonal skills
• Able to establish and maintain effective relationships with team members and customers
• Demonstrable skill in independent problem-solving
• Self-motivated, patient and professional
• Strong sense of responsibility and ability to work well under pressure
• Experience of managing in a collaborative team environment, delegating workloads and authorities
• Knowledge of customer service techniques and principles