General Manager - Realty at African Management Services Company (AMSCO)

Ref: GH000111/KA

Job Objectives

• Property Management of luxury apartments in Lagos and Abuja
• Letting and Sales Agency (Residential) across Nigeria
• Residential Property Market Advisory to High Network Individuals:
  • To advise in the development of the business strategy that will optimise returns to the stakeholders.
  • To lead in the management of operations, people and assets in accordance with the business strategy.
  • To provide best practice, cost effective property management services to clients
  • To advise on and achieve the company’s vision and mission
  • To maintain Group’s core values at all times

Strategic Development:

• To advise in developing innovative strategic plans, objectives and priorities that reflect the vision, mission and values established by the board
• Meet strategic and operational targets set by Group.

Management:

• Support the implementation of the corporate strategy
• Review and standardize processes and encourage continuous development
• Develop and implement effective administration management systems & infrastructure
• Management and efficient utilisation of the Company’s employees and assets (e.g. cars, printers, stationary etc)
• Manage relationships with clients, tenants, contractors, service providers and potential clients of the Company and provide professional service at all times
• Develop and embed a culture of customer focus to ensure high quality and continuous improvement in service delivery
• Act as a professional advisor to the Board on all aspects of the company’s activities
• Identify, assess, and inform the Board on internal and external issues that affect the organization
• Representing the company to major customers and professional associations
• Keep up to date and organised records of all operations and the administration of company.
• Maintain professional corporate image

Operations:

• Implement an operational plan in line with the strategic plan, objectives and priorities that is set
• Ensure that the operating objectives and standards of performance are understood and owned by all employees.
• Oversee the efficient and effective day-to-day operations of the company
• Monitor the delivery of the services of the company that is maintained in the short term and improved in the long term
• Consistently research and implement new technology and processes that will enhance efficiency, productivity and performance
• Promote and facilitate communication, synergies and team work between employees
• Ensuring QSHE standards are set and met for all contracts and properties
• Ensure consistent high quality standards on properties managed by Company
• Optimise service delivery and client satisfaction in line with budget
• Ensure strong and consistent communication channels with tenants and clients
• Ensure strong client management in maintained
• Regularly inspect properties and meet with tenants, landlords and clients
• Advise on and support the marketing strategy for meeting set targets
• Maintain strong network and communication with property management, marketing and services companies
• Co-ordinate and delegate to team members to facilitate and ensure set targets are achieved
• Ensure that all policies, processes and procedures are adhered to at all times
• Ensuring company records are abreast with accurate and current property and market information at all times

Financial:

• Ensure rent and service charge is collected on time and structures are in place to manage tenants that default
• Submit a comprehensive budget for the company’s operations and administration for approval by the board
• Monitor the run rate of expenses and adherence to budgets for operations and administration
• Approve expenditures within the authority delegated by the Board
• Ensure that all payments are received as at when due.
• Ensure invoices are sent within agreed timeframe and follow-ups with clients.
• Put in place adequate financial control systems and implement financial controls and procedures that have been developed by Finance and Accounts department
• Monitor administrative overheads and Implement cost saving strategies to optimize budget performance
• Minimize long and short term debtors

Human Resource Management:

• Advise and support Human Resources in the recruitment of staff that have the right technical and personal abilities to help further the company's mission
• Advise Human Resources on employee’s development which includes training and welfare
• Oversee the implementation of the human resources policies, procedures and practices
• Design and implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting performance reviews
• Conduct employee appraisal exercises
• Coach and mentor staff as appropriate to improve performance
• Advise Human Resources on staff for disciplinary action when necessary
• Ensure equity and fair treatment of all staff.

Growth:

• Maintain and grow the core business
• Advise marketing team on efficient strategies for the marketing and promotion of the company, services and properties under company's responsibility
• Maintain current business and prospect for new business in current and new areas
• Participate in fundraising activities as appropriate

Other:

• Provide regular reports on areas of responsibility to the Board and other reports as requested
• Any other duties as assigned by Board.

Key Competency Requirements

• Personal Responsibility
• Leadership and Communication
• Organized and Disciplined
• Good Interpersonal Skills
• Facilities Management Technical skills
• Shows positive leadership qualities, takes responsibility
• Good problem solver, shows high level initiative, open to new ideas
• Innovative, both strategic and systems & procedures focused
• Exemplary administrative and managerial skills
• Trustworthy

KEY Performance Indicators:

• Achievement of the strategic objectives of the company
• Meet or exceed client satisfaction targets set by board
• Meet or exceed operational targets set by board
• Meet or exceed financial targets set by board
• Meet or exceed employee satisfaction targets set by board
• Employee Compliance to Company Policies (e.g. Punctuality and Dress code)
• Punctual completion of Tasks from Management meetings
• Punctual Periodical Reports to Board
• Timely Employee Performance Reviews
• Regular Management and Operational meetings.