Helpdesk and Support Officer at Hobark International Limited (HIL)

Req I D: Req-1255
Location: Onshore

Job Description

• Users support: Provide on-call support to end users. Record carefully all requests and activities. Identify recurrent issues and propose remedial actions (users training, modification request, …)
• Responsible for the activities required to align User roles to meet business/control requirements: investigation, approvals, justifications,
• Reviews users and acts on findings (User authorization entries and deletions, User Creation / Deletion, Inactive Users to be deactivated, Password changes, User Lock & Unlock, User validity expiration) and maintains logs of accesses
• Exceptions - (Segregation Of Duties, Master Data Access, User Modification/ Management, Review of the system, Review of logs, etc):
• Ensures that SOX requirements are met, performs several SOX controls
• Prepares quarterly review and pre-assignment compliance check of GIBR and SOX ABS 13.2.
• Management of Delegation of Authority in Unisup.
• Reviews approval rights in UNISUP and compares with approved Delegation of Authorit

Qualifications

• Formal education (Diplomas): Graduate, Chartered Engineer or equivalent
• Professional experience (number of years): 10 years Oil and Gas Experience with a minimum 5 years specialising in UNISUP (SAP) activity for the Oil and Gas environment.

Primary Skills:

• UNISUP Specialist, Administrator, BSc, MS Office, MS Power Point, Oil & Gas, Operations, SAP.