Quality Assurance Manager at Rembrandt Global Solutions (RGS)

Job Description

• The Quality Assurance Manager will design and implement policies and procedures to ensure that quality standards are met across all RGS products/services.

Key Responsibilities

• Introduce and adopt world-class standards and practices for the Quality Assurance function.
• Develop a Quality Assurance roadmap for the company, and a proactive operational management for QA activities and deliverables.
• Plan, direct and coordinate all the Quality Assurance activities of the company.
• Manage relationships with all RGS content providers and ensure timely receipt of content.
• Maintain status update on all content review, submission and development.
• Manage invoicing and payment processes for all content providers.
• Identify, source and engage competent content providers when needed for all RGS mobile content.
• Work with content providers in developing content syllabus for all RGS mobile content by providing direction on preferred content focus.
• Supervise and ensure the review of all RGS mobile content in line with established standard, and provide report on all mobile services performance.
• Ensure prompt escalation and resolution of any anomaly with service revenue.
• Co-ordinate and monitor digital user experience testing activities. Ensure the prompt escalation and resolution of any issues observed.
• Co-ordinate and monitor all RGS customer relations management activities.
• Lead, direct and supervise the work of subordinates.
• Identify training needs of subordinates and liaise with the HR unit to implement agreed training schedules for all staff in the unit.
• Attend and facilitate training and other employee development programs as may be required from time to time.

Knowledge/Skills/Ability

• Excellent knowledge of spoken & written English.
• Good knowledge of French Language
• Attention to detail.
• Proficiency in MS Office applications, especially MS Excel.
• Sound relationship management skills.
• Sound interpersonal skills.
• Flair for creative writing.
• People and performance management skill.

Education and Experience:

• University Degree in English Language is mandatory.
• Master’s degree in English language is a plus.
• Minimum of 5 years work experience in a Quality Assurance managerial role, preferably from a telecom or digital content/services company.
• Ability to read and write French language fluently is a plus.