Service Availability Manager at IBM - International Business Machines

Job ID: ITD-0614502
Location: Any City, Nigeria
Job category: Enterprise Operations
Business unit: Service Management

Responsibilities

•     The SAM is responsible for communication across matrixed teams, as well as the Account Team and Client. They will also leverage data insights from trending of outages, ticket data, and other analytics to proactively prevent outages and improve availability.
•     The individual assigned to this job role should provide advice in their technical or process area of specialization, be able to independently generate solutions based on analytical skills and business knowledge. Perfect Candidate should be able to provide advice to team members within their area of specialization. The application of leadership skills is a must and the person must demonstrate discretion and independent judgment in matters of significance to IBM.
•     The ideal candidate will have the ability to prioritize his/her workload, be adaptable and remain calm and think clearly during a crisis. He/she must react and respond with a sense of urgency.

Requirements

•     At least 1 year experience in working knowledge of Standard Recovery Management Process
•     At least 3 years experience in analytical thinking & negotiation skills
•     At least 3 years experience in Delivery with a technical background in systems/servers, and high level knowledge to understand the terminology
•     At least 3 years experience in effective written/oral communications & directing recovery efforts

Required

•     Bachelor's Degree
•     English: Fluent

Preferred

•     Master's Degree in Information Technology