Operations Manager at Management Alternatives Limited

Code:        RP/OM/100

Department:   Operations

Reports To:   Managing Director

SUMMARY
The hotel Operations Manager working under the supervision of the Managing Director is responsible for overseeing the operations of the different departments in the hotel. The Operations Manager oversees the front desk, housekeeping and food service personnel and the day-to-day tasks of employees in those departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Responsible for overall planning, design, monitoring and control of operation of the hotel’s services and units.
• Developing, supervising and evaluating service standards for all units of the hotel operations
• Preparing and implementing working budgets
• Marketing and constantly developing best ways to publicize the services of the hotel through all platforms.
• Working with staff and vendors to maintain the structural integrity of the hotel facilities through planned supervision and maintenance
• Planning, maintaining and supervision of a comprehensive quality assurance system.
• Materials management and inventory control, as evidenced by competent overall logistics planning and execution throughout hotel operations.
• Defining Health and Safety standards and implementing corresponding Health and Safety policy, procedures and regulations in order to ensure that standards are met at all times.
• Managing and promoting employee performance and attending to staff training issues in close coordination with the human resources personnel.
• Project management. Taking responsibility and overseeing other possibly upcoming projects / improvements regardless of their scope or scale, on time and to the desired standard, as specified by the Hotel Managing Director
•  Security operations planning, preparation, management and control.
• Other duties assigned

SUPERVISORY RESPONSIBILITIES
Supervision of the heads of all units of the hotel

QUALIFICATIONS

• Knowledge, skill, and/or ability required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
• Excellent interpersonal and communication skills
• Excellent leadership skills
• Excellent IT skills
• Ability to work as part of a team while also using his/her own initiative
• Excellent customer service skills and friendly personality
• Ability to work under pressure
• Considerable knowledge of PC operations and software (Word processing and spreadsheet) are required. Good typing skills are also required

EDUCATION and/or EXPERIENCE

• First Degree (BSC/HND)
• At least 6 years work experience in the industry
• Must have experience with all aspects of hotel management