Customer Service Officer at Cookie Jar Gourmet Bakery

Job Description

• Initiate transaction and follow up with customers to sell or resolve problems, answer questions and correspondence, and complete reports associated to sales, orders, queries and complaints.
• Prepare process, review and monitor various documents such as contracts and other documents.
• Contact current and prospective customers to sell and explain products, perform account rounding and solicit new business within the market area.
• Prepare and present proposals and quotes and recommends products based on customer needs.
• Attend to enquiries made on social media platforms as well as ensure optimum engagement.
• Assists customers and arranges payment terms in accordance with established guidelines.
• Performs in a manner that will prevent errors and omissions.
• Prepares and calculates product sales, invoicing, commissions and other accounting-related functions.
• Creates and maintains computer files and queries for follow-up action.

Requirement

• Should reside on the island or very close to the island and have strong social media skills.