Hotel Administrator or Reception Manager at Janchine Nigeria Limited

Job Description

• The hotel administrator or reception manager is responsible for the reception of guest as well as internal communications of the hotel services.
• They make sure that all staff do everything they can to make a guest's stay pleasant and comfortable, while making sure that the hotel is profitable and efficient.
• Hotel managers coordinate cleaning staff, the front desk operations, grounds and facilities maintenance, and where applicable, make sure the indoor water slide is super-fun.
• Hotel managers create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have.

Educational and Experience

• bachelor's degree in Business Management, Hospitality Management, or similar.
• Experience needed includes accounting, hotel administration, economics, marketing, housekeeping, food service management, and hotel maintenance and engineering, as well as knowledge of computers and specific hotel-related software.
• A minimum of 3 years experience

Job Skills and Requirements:

• Customer-Service: Hotel managers deal with guests every day. Customer loyalty begins with good service and friendly demeanor.
• Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people.
• Leadership: Hotel managers need to be able to motivate their employees, resolve issues and complaints from guests.
• Listening: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
• Management: Working with budgets, planning, creating schedules and supervising operations are all a part of the job.
• Organization: Hotels have a lot of moving parts, from guests to maintenance, to events to budgets and scheduling. Hotel managers need to keep it all organized.
• Problem-Solving: Hotel managers need to be able to think quickly on their feet and make decisions with problems come up.