Manager, Academy Management Tools - Global at Omidyar Network

Responsibilities

• Develop better systems and tools for Academy Managers to plan their days and prioritise the work needs to be done; make system dynamic enough to be able to be mass customised per each academy’s individual needs
• Develop better systems for planning parent outreach for new parents as well as meetings and meeting history with existing parents; pupil growth, retention, and revenue are central to the Academy Manager’s success
• Develop better systems for tracking prospective pupils, existing pupils, and updating information – including safety and medical information in addition to academic, payment, and meeting history
• Develop processes for personnel management including supervising, mentoring, and inspiring teachers as well as academy cook and caretaker/general labourer; everyone’s role is important to the complete academy experience
• Develop better systems for tracking supplies, vendors, and overall inventory management, including working with the Global Director of Retail Products in regards to uniforms, class supplies, and other non-academic products
• Create short, easy-to-use documentation and manuals for all tools and processes
• Work with Global Manager of Training and Culture to ensure all tools and processes are understood and taught correctly
• Spend time in Bridge communities developing a knowledge of the market, competitors, and trends as well as driving customer insights and critical business issues opportunities; partner with other teams throughout Bridge as needed.

Requirements

• 5+ years relevant experience, including proven experience developing systems, tools, manuals, and/or accountability metrics
• Prior experience within a fast-paced, metric driven sales organization; experience in human-centred design preferred
• Supreme organisational and communications skills
• Experience working in developing countries and/or with low income customers highly encouraged
• Bachelor's Degree in relevant field, graduate degrees preferred
• We particularly value experience in extreme growth situations.
• Passionate about Bridge’s vision of democratizing the right for all children to succeed.