Customer Relationship Officer (Credit Officer) at FINCA International

Job Description

• FINCA is recruiting for highly-motivated and customer-service oriented Customer Relationship Officers (Credit Officers) who thrive in dynamic environments to be part of the team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria.
• The Customer Relationship Officers report to a Customer Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards.
• Credit Officers ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.

Qualifications and Experience

• HND or B.Sc level of education
• Preferred 1 year of work experience especially sales related.
• Basic mathematics, business acumen and analytical skills
• Proficiency in Computer Applications Excel /Microsoft Office
• Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile

• Familiarity with and understanding of the dynamics of small businesses
• Ability to sell products and services
• Willingness to relocate to Owerri, Nigeria
• Enterprising and self-driven personality with the ability to adapt and acquire new skills
• Highly attentive to detail with excellent organizational and documentation skills
• Excellent interpersonal and communication skills
• Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity