Customer Service Representative at Human Capacity Development Consultants (HCDC)

Job Description Duties:

• Responsible for attending to inquiries from walk-in Shareholders.
• Attend to complaints of non-receipt of dividend warrant
• Process change of address requests from customers
• Request for mandating accounts
• Manage Shareholders record update etc
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Qualifications :        

• Minimum of OND certification Kin interest in excellent customer service delivery.
• Good hands on experience in Microsoft office package Excellent communication both in verbal and written Ability to work under pressure

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Job Description Duties:

• Responsible for attending to inquiries from walk-in Shareholders.
• Attend to complaints of non-receipt of dividend warrant
• Process change of address requests from customers
• Request for mandating accounts
• Manage Shareholders record update etc
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Qualifications :        

• Minimum of OND certification Kin interest in excellent customer service delivery.
• Good hands on experience in Microsoft office package Excellent communication both in verbal and written Ability to work under pressure