Business Support Executive – Operation at Katchey Company Limited Online Shop

Job Summary 

• We are looking to hire a Business Support Executive who will provide operational and commercial support to the Operations Group by ensuring efficient order processing, regulatory compliance, and shipment logistics coordination.
• The role is critical to enhancing operational efficiency and supporting the achievement of the company’s strategic goals and objectives.

Job Description

• Process approved customer orders with suppliers, ensuring accuracy of specifications and timely shipment within agreed timelines.
• Manage Letters of Credit transactions, including documentation and compliance requirements.
• Handle import documentation, clearing permits, and statutory regulatory requirements for shipment and clearance of goods.
• Liaise with regulatory bodies and relevant authorities to facilitate seamless import processes.
• Receive consignments and verify them against packing lists and shipping documents.
• Monitor shipment progress and proactively resolve or escalate issues as necessary.
• Escalate unresolved operational issues to the Line Manager in a timely manner.
• Prepare and submit required reports within stipulated deadlines.
• Perform any other duties as assigned by the Line Manager in alignment with the Company’s strategic objectives.

Requirements
Academic Qualifications:

• Bachelor’s Degree or HND (Minimum of Second Class Upper or Upper Credit) in Natural or Applied Sciences.

Working Experience:

• Minimum of four (4) years relevant work experience in:
• A laboratory environment (Analyst or Laboratory Technologist), or
• Sales/technical support for science and laboratory equipment

Skills:

• Proficiency in Microsoft Office Suite and general computer applications
• Strong report writing and documentation skills
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Good understanding of importation processes and regulatory compliance
• Ability to multitask and manage time effectively
• Proactive, adaptable, and solution-oriented mindset
• Willingness and ability to learn and apply new concepts quickly.